Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient#s experience is best in class. Serves as subject matter expert in processes and procedures.
Also serves as a #Super User# for EMR systems in the clinic. Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients# accounts and cash is maintained in a secure manner. Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
Monitors patient schedules and reviews accounts to determine the patient#s financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services. Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
Facilitates the patient#s access to information including but not limited to MyChart access. Accurately updates patient records and patient charges as needed. Serves as subject matter expert and #Super user# for processes and procedures in the clinic assisting other staff members to perform job duties accurately and efficiently. Education High School Diploma or equivalent Experience One year experience in customer service/front desk role or a graduate of a front office/medical office program plus six months experience in a medical office setting Training Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.12128
Our Lady Of The Lake Regional Medical Center