The Clinical Care Center Agent acts as the primary clinical contact for patients to meet their needs for information, support, and assistance by phone. Utilizes critical thinking to provide clinical oversight for appointment scheduling and physician referrals.
The Clinical Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient's needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations.
Minimum: Graduate of an LPN Program
Current PA LPN license
Minimum: One year of clinical experience within an outpatient or inpatient setting. Proven basic computer skills and ability to type 35 words per minute.
Preferred: Clinical experience across specialties.
Butler Health System