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Client-Relationship-Performance-Manager

Expired Job

Suntrust Banks Atlanta , GA 30301

Posted 4 months ago

Job Description: :

Job Description

Responsible for supporting the performance of channel partners with bank clients by integrating product knowledge and technology, and coaching bank teammates in the delivery of both. The candidate serves as a critical interface between product, enablement, and channel with the focus on enhancing the needs based client experience to enable product and channel performance. The successful candidate will build and nurture strong relationships with channel and geographic leadership, and product leaders to enhance business performance objectives. Individuals are typically the primary point of contact with partners, and are responsible for supporting changes in strategies, delivering new programs and tools, ensuring operational excellence and enhancing existing programs while also providing continuous feedback.

Key Responsibilities:

  • Support two-way communication between product and distribution channels to maintain dialogue in the spirit of enhancing execution and productivity while also providing best in class solutions to our clients.

  • Serve as the subject matter expert in applicable financial services products and procedures.

  • Partners with geographic or channel implementation teams to ensure routines are executed to deliver product performance targets while maintaining operational excellence.

  • Understand and interpret analytics to support channel partners. Work with channel partners and enablement team to deliver education materials around product solutions and tools that support delivery through deepening client relationships and driving results.

  • Co-ordinate with Consumer Banking line of business managers to develop best practices within existing sales frameworks to help client facing teammates.

  • Support execution of client conversation guides (where applicable) and client relationship management planning and outreach tools and product initiatives.

This position will include up to 50% travel. Thus, physical work location can be flexible.

Qualifications

Minimum Requirements:

  • 5 years experience in branch/contact center or relationship sales.

  • Bachelor's degree in a business or quantitative discipline (5 years of financial services experience).

  • Experience in producing and presenting sales and product information to branch and call center environments.

  • Ability to coach and role model the skill set necessary for needs based client interactions.

  • Proven ability to influence without authority and build effective One Team relationships.

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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Client-Relationship-Performance-Manager

Expired Job

Suntrust Banks