Do you love any of these things?
Exploring ways of doing work more effectively and efficiently
Taking the lead and creating a vision for what the future could be
Partnering across many different areas of the business to achieve success
A fast-paced and constantly evolving work culture
This position supports the workforce capacity planning activities for Client Operations. This requires working across many different areas of the business to understand key performance indicators while minimizing risk. This requires managing the models for multiple functions at the skill level, with significantly diverse work types. Reviews and trend analysis of key metrics are critical. This position will review results with matrix partners on a weekly and monthly basis, providing strategic direction on how to best leverage the staff going forward, what their forecasted results are and provides recommendations on new hire needs, conversion skill needs and up-training needs. This position requires understanding of different skill sets, staff tenure, ramp time, and up-training requirements across functions and their impacts to resource needs, and is able to provide direction and solutions on how best to use staff in both excess and shortfall positions.
A typical work day for this position could include:
Solution-based strategic thinking to enable the business to operate as lean as possible while minimizing risk
Complete monthly production cycle and analysis - reviewing KPIs and leveraging the most appropriate staffing forecast to minimize risk to the business
Support periodic capacity planning reengineering projects - improve existing models to allow for more effective business decisions
Lead monthly operating reviews with functional leads and other key matrix partners - communicate monthly results and the respective impact to the forecast
Participate in capacity support meetings - hiring plans, inventory review, short-term touch points - leveraging capacity knowledge to bring recommendations to the table; challenge movement when it does not make sense.
Participate in recurring team meetings and 1x1s.
Drive change and influence individuals at all levels of the organization to take appropriate risks.
Other projects and duties as assigned
The ideal candidate will have:
HS Diploma or equivalent required; Bachelor's degree preferred
5+ years of relevant related work experience required, with experience in financial/budget planning or workforce management, or 5+ years experience health care service operations
Experience in Worforce Management applications such as IEX, Aspect, Etc. Verint experience strongly preferred
Expert proficiency in MS Excel; proficiency in Minitab, Access or other statistical or database experience or Visual Basic preferred
Keen ability to present data and proposals for multiple audiences in a clear and concise manner that facilitates clear and constructive dialog among matrix partners
Acute attention to detail, particularly with large volumes of data
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.