Client Trainer II Roanoke Virginia

Cox Enterprises Roanoke , VA 24001

Posted 4 months ago

The Training Specialist will plan, coordinate, schedule and present training on Dealertrack RTS products using various delivery mechanisms, instructor lead webinars, One on One online instruction, and developing recorded instructional guides for self-directed training by clients. The training team member must be able to communicate technical information to users in non-technical, clear terms, develop, produce and distribute training materials on-line and in written form; develop, evaluate, and assemble training classes, training materials, and handouts; provide follow-up support and further training assessment to users. Perform monthly statistical analysis on clients' utilization of Dealertrack services. Develop a plan of action for accounts requiring additional support, training consultation services, Consult with account personnel and recommend process changes that will enable client to maintain compliance with state DMV rules and regulations.

Remote position-Covering Roanoke Virginia Territory

  • Perform initial onsite and web based product training for customers on the use of the Online Registration System (OLRS), and the RegUSA web portal.

  • Present additional product trainings for existing users in order to drive product utilization.

  • Create eLearning training content.

  • Administrative tasks; recording activities & maintaining current status of installation assignments.

  • Maintain knowledge of standard operation procedures and company practices. Conduct follow-up product training for customers as required.

  • Perform follow-up calls to customers.

  • Assess clients current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process.

  • Work with Business Development Teams to help identify new product development.

  • High School Diploma or GED Required

  • Bachelors Degree Preferred Prefer Degree in Training and Development or Business Management

  • Technical training specialist experience

  • 3 years of experience in related field Required, prefer Automotive Retail, State DMV or Technical Training

  • Experience delivering training using remote tools Required

  • Experience with Wikis, and Learning Management Systems and Knowledge base system preferred

  • Excellent writing skills, technical writing experience preferred.

  • Ability to independently manage projects with a proven track record of managing multiple deliverables.

  • Working knowledge of MS Word, Excel and PowerPoint, Salesforce, SharePoint

  • Some computer setup and assembly experience preferred but not necessary

  • Ability to learn and educate users on DMV business rules and regulation and to maintain current with state SOP changes, mandates and legislation.

  • Must have a valid driver's license and be able to travel. Extensive driving is required. Trips may include overnight stays and air travel.

  • Automotive retail experience, F&I or title and registration experience preferred

  • Must have the proven ability to write and chart process/workflow, reports, manuals and write papers that explain technical ideas in simple language.

  • Travel Required- 75%

  • Physical Demands

  • "Requires repeated bending and lifting >20 lbs"> 50 lbs"

  • Typical Office Work

  • Requires standing for long periods of time

Must be available for a flexible schedule, including frequent regional travel and regular overnight stays, occasional travel to corporate offices, driving an average of 2,500 miles per month.

COX-301


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Flooring/Finishing Technician Mechanic II Carilion Roanoke Memorial Hospital

Carillion Health System

Posted 2 days ago

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 " Flooring/Finishing Technician Mechanic II - Carilion Roanoke Memorial Hospital Roanoke, VA, US, 24014 Job Summary Apply your excellent skills in a dynamic new setting. Help keep the operations of Carilion Clinic running smoothly and effectively … so we can care for our patients expertly and compassionately. The strength of our award-winning system of hospitals and physician practices comes from strength at all levels. Based in western Virginia, we inspire better health through compassionate care, medical education, and neighborhood outreach. Realize the advantages of joining our award-winning organization, live our values and learn how working with a regional leader in clinical and workplace excellence can improve the quality of your career, as well as that of your patients. Minimum Qualifications Education: High school graduate or equivalent required. Trade or vocational school with maintenance curriculum geared towards repairs preferred. Experience: Three years experience in maintenance required. Experience may be gained through on-the-job training or apprenticeship. Licensure, certification, and/or registration: Valid Virginia Driver's License preferred for positions in the hospitals and required for Property Maintenance positions. Other Minimum Qualifications: Good interpersonal and teamwork skills. Ability to communicate with co-workers and others. Ability to use a computerized work order control system. Ability to maintain required records and follow verbal and written instructions. May be asked to provide basic general purpose maintenance tools. Position is deemed "emergency personnel" during emergency conditions. Criminal History check is required for Property Maintenance positions. May be asked to provide own transportation and travel to other Carilion work sites. May be required to work at other Carilion facilities to meet staffing needs. Finishing and flooring experience preferred. Overtime and weekends as necessary. Our Values Below are our core values that we strive to embody and expect of all our team members: CommUNITY: Working in unison to serve our community, our Carilion family and our loved ones. Courage: Doing what's right for our patients without question. Commitment: Unwavering in our quest for exceptional quality and service. Compassion: Putting heart into everything we do. Curiosity: Fostering creativity and innovation in our pursuit of excellence. Requisition Number: 21663 Employment Status: Full time Location: CRMH - Carilion Roanoke Memorial Hospital Shift: Day Shift Details: M-F 7:30am-4:00pm Recruiter: KATHRYN J LUSHER Recruiter Email: KJLusher@carilionclinic.org ABOUT CARILION: As a not-for-profit organization, we pride ourselves on investing in our employees and the communities we serve. Our employees strive to provide quality care in serving over 1 million residents in Virginia while living and growing their careers in the country's most livable cities and towns. Headquartered in Roanoke, Va., Carilion Clinic is a robust system of small and large award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is a drug-free workplace. Posting Notes: Nearest Major Market: Roanoke Job Segment: Neurology, Medical, Mechanic, Clinic, Technician, Healthcare, Technology, Operations Carillion Health System Roanoke VA

Client Trainer II Roanoke Virginia

Cox Enterprises