The Client Technology Manager (CTM) is the virtual Head of IT for a select number of our clients. The role consists of hands on technical work, management of a small team of engineers, acting as the ultimate point of escalation for our Engineers and ownership of the clients' technology solutions. The Client technology infrastructures can range from simple to complex on premise installations as well as ECI's own Cloud based multi-tenant environment. He/she is responsible for high level technology consulting and support that meet the demands and expectations of our clients.
The CTM has oversight of build outs, support and maintenance as well as upgrades. On a daily basis he/she is responsible for: technology infrastructure design/augmentation, review of support incidents, server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations high level ticket troubleshooting and delivering performance feedback.
Manages Client Site Technology
Responsible for the build-out, support, on-going maintenance and upgrades of the entire client infrastructure(s) including on premise and cloud-based solutions.
Acts as technical escalation for engineers
Acts as technical Project Manager for new and existing client projects
Identifies areas to improve clients' technical environment and makes recommendations to the clients
Reviews and contributes to improving new process, procedures or new product roll outs
Both hands-on and hands-off support and maintenance includes but is not limited to Active Directory, Exchange, BES, Citrix XenApp/Server/Desktop, RSA, as well as Cisco switches, Cisco firewalls, SAN & NAS technologies, VMWare.
Participates in Global Technology meetings with peers.
Participates in developing and maintaining ECI Standards.
Produces reports and reviews engineer utilization numbers each week
Advanced Knowledge of Microsoft Windows Server 2003/2008/2012, Active Directory and Exchange 2003/2007/2010
Microsoft SQL Server 2005, 2008
Familiar with hosted and cloud-based architectures.
Citrix Metaframe 4.5 through XenApp 6.0
Enterprise and Hosted Spam filtering technologies.
Strong Understanding of networking concepts, TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
Deploying Enterprise level networks with Cisco ASA firewalls, and Catalyst switches
Dell PowerEdge and HP Proliant server configuration and deployment
Data Backup and Recovery with Symantec Backup Exec or similar enterprise backup software
Symantec Antivirus or similar Enterprise Antivirus software
Experience with Linux or Solaris
Scripting knowledge (PowerShell, VB, Batch, WSH)
Familiar with Storage Area Networks (Netapp, EMC) and Virtualization (VMWare, XenServer Hyper-V)
Role Competency Requirements:
Understands specialty equipment
Keep knowledge up-to-date
Is a technical resource for others
Follows technology practices and standards
Recognizes problems and responds
Systematically gathers information
Sorts through complex issues
Seeks input from others
Addresses root cause of issues
Makes timely decisions
Can make difficult decisions
Uses consensus when possible
Defines roles and responsibilities
Motivates and challenges employees
Provides feedback and coaching
Rewards hard work and risk taking
Takes mentoring role
Challenges and develops employees
BA/BS degree in the field of Computer Science or equivalent field and/or 5+ years of experience with a minimum of 3 years of end user support
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Sharp attention to detail
Ability to provide complex problem-solving
Capable of Multitasking in a high pace environment, effectively and efficiently
Exceptional customer service orientation
Ability to demonstrate client sensitivity
Experience working in a team-oriented, collaborative environment
Outstanding client services skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to interface with high profile financial industry clients on a daily basis
Certifications with any of the technical requirements listed below strongly preferred
Ability to work in an independent environment
Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
Ability to travel (infrequently) for business and work beyond normal business hours when necessary
Willing to work extra hours as needed (including late nights and weekends
Ability to be flexible and successfully respond to multiple work pressures
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals
We offer competitive salaries and our generous benefits package includes health and dental insurance at great employee rates, life insurance, short/long term disability, paid time off and holidays, a 401K plan and performance incentives. Come work for the leader in cutting edge technology and see for yourself how we value our clients and employees alike.
ECI is an equal opportunity employer. In accordance with anti-discrimination laws, ECI prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ECI conforms to the spirit as well as to the letter of all applicable laws and regulations.
Eze Castle Integration