What does a great Client Technical Support Rep do?
As a Client Technical Support Representative, you will have an exciting and unique opportunity to provide client support to are bank and/or credit union clients. Accurate and timely work in this job is vital to our clients as it can "make or break" the relationship our clients have with their customers. Associates who are successful in this position will experience great job satisfaction and fulfillment in their day to day customer interactions as they help our client achieve their goals and learn the nuances of core platforms and products.
Essential Job Responsibilities:
Work with a wide range of Fiserv clients enabling them to successfully use our core platform and/or products to to achieve their business objectives Independently handle client calls and cases by researching and answering questions to determine resolutions to inquiries and challenges with the software. This includes thoroughly tracking, organizing and documenting activities to ensure clients receive regular follow up and the status is consistently updated Assist clients by providing product consultation and instructions on how to utilize particular features Use online knowledge help systems to conduct research and answer questions Partner with the Fiserv development team (internal) to test program corrections as well as to communicate customer suggestions for enhancements to the application Attend ongoing training to achieve the level of skill needed to solve more complex problems with our constantly enhanced and ever evolving technology Work with the team to test changes to the software to ensure existing features continue to work as required and new functionality works as expected as new service packs and release upgrades become available Build valuable relationships with clients to maintain a high-level of client satisfaction, resulting in client retention and referrals
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Basic Qualifications for Consideration:
High school diploma required
Minimum 3 years of customer service or banking/financial services experience required
Intermediate proficiency with PC/Windows related software (MS Office) required
Preferred Skills, Experience, and Education:
Experience working in banking or financial services industry preferred
Bachelor's or Associate's degree highly preferred
Excellent verbal and written communication skills
Ability to spend majority of the day engaged in telephone discussion with customers
Excellent interpersonal skills including ability to maintain professional presence at all times
Ability to interface with all levels associates and managers for both internal and external customers
Must be able to work in a fast-paced environment, with daily processing efficiency requirements
Fiserv is an Equal Opportunity Employer/Disability/Vet.