What does a great Client Technical Support Rep do?
Serves as the primary point of contact for full credit clients, providing operational and tactical support for the credit card platform, as well as its ancillary products and services.
Networks and partners with multiple business areas throughout the organization, and acts as a liaison between the client and Fiserv's internal partners.
Maintains ownership of client related inquiries and issues as it pertains to their credit card program and engages the appropriate resources in order to ensure a timely and satisfactory resolution.
Under minimal supervision, defines and/or resolves client problems with designated product lines
Provides contact through telephone support and simulates or recreate problems to provide resolution to client for operating difficulties.
Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.
Communicates customer suggestions for enhancements and insures proper handling and follow-up.
Documents problems and corrective actions/procedures in tracking software.
Works with development staff to determine problem solutions.
Performs other duties as required
Basic Qualifications for Consideration:
Strong customer service/client support experience
Minimum of three years of experience in the financial services/banking field interacting with clients.
Ability to communicate verbally and in written form in a concise, clear, and professional manner
Ability to establish and maintain effective working relationships internally and externally
Resourceful and proactive
Good organizational and time management skills with strong attention to detail
Ability to work independently as well as in a team environment
Preferred Skills, Experience, and Education:
Learn more about Fiserv:
Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet.