William Woods University Fulton , MO 65251
Posted 2 months ago
Job Title: Client Support Technician
Department: University Information Technologies
Reports To: Infrastructure Systems Manager
Job Type: This is a full time, non exempt position.
General Description:
The Client Support Technician is responsible for providing, consulting, technical support, and problem tracking services to clients/end users. Work assignments involve the installation, configuration, and troubleshooting of diverse software applications and hardware systems being used by clients. This position includes a Level 1 and Level 2 responsibility. The position will also rotate evening/weekend on-call duties.
Essential Duties and Responsibilities:
Level 1
Actively work as part of the Helpdesk, logging, monitoring, resolving, and closing work orders
Work with end users to resolve work orders
Identify security issues
Ensure that hardware, software and peripherals are properly configured and fully operational
Perform standard preventative maintenance
Determine the possibility of security breaches, viruses or broader causes of problems found
Troubleshoot hardware and software problems
Identify problem trends
Other duties as assigned
Level 2
All Level 1 responsibilities
Maintain applicable records including user lists, user accounts and security.
Act as a consultant to clients/end users regarding the installation of software and hardware
Diagnose, resolve, and document operating/software problems encountered by clients.
Work with hardware and software vendors to resolve installation, configuration and operational problems.
Position Requirements:
Level 1:
High School degree or a combination of equivalent education and experience
Experience in a customer service field with the ability to enhance customer experience
Strong interpersonal, verbal, and written communication skills
Ability to work productively in a structured high-paced, team environment
Ability to explain technical issues clearly
Proficient in Windows and Mac operating systems
Proficient in software installations
Ability to lift 50 pounds
Ability to drive University vehicle
Level 2
All Level 1 Education and Skills
Recent experience in configuring, installing, upgrading, and troubleshooting Intel based PCs and Macs
Recent experience with Windows and Mac operating systems.
Experience with telephone and voice mail systems
Knowledge of hardware, software and network configurations.
Ability to prioritize and perform duties without direct supervision.
Ability to meet deadlines and work under pressure.
Typical Physical Demands:
Ability to lift 50 pounds
Ability to drive University vehicle
Work Schedule:
This is a 40-hour per week, 12-month position with occasional evening or weekend work as needed.
William Woods University is an independent institution chartered by the State of Missouri with main campus facilities in Fulton, MO. It has been operating continuously since 1870, taking its current form as a coeducational university with undergraduate and graduate programs in 1993. Today, William Woods draws approximately 2,000 undergraduate and graduate students from 35 states and approximately 11 foreign countries. William Woods has been ranked as a Top 100 Midwest University by U.S. News and World Report, and has been recognized for the quality and affordability of its online degree programs. With a full liberal arts curriculum, William Woods also offers a strong professional tradition, with nationally ranked programs in Equestrian Studies and American Sign Language. Its graduate education program figures strongly in the administration and leadership of Missouri's state school system. William Woods University is governed by a self-perpetuating board of trustees, and remains committed to serving the public good by helping students link intellectual development with the responsibilities of citizenship and professional life.
William Woods University is an Equal Opportunity Employer
William Woods University