Abacus Group LLC San Francisco , CA 94118
Posted 2 weeks ago
Job Overview
As a Client Support Technician, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients.
Responsibilities (including, but not limited to the following):
Provide client support and technical issue resolution via onsite visits to client's offices and via email and phone support
Configure client equipment to connect to network and/or domain resources, run necessary financial software and misc. applications
Provide training to clients in the use of our Citrix services and VPN connectivity for remote access
Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets
Manage/troubleshoot hardware issues(video cards, USB & peripheral devices and drivers)
Troubleshoot Activesync, Intune and other mobile device technologies
Publish/Manage Citrix applications
Lite Server administration
Create/Manage Active Directory accounts, groups & permissions
Install, configure & manage print queues
Manage domain services & policies
Troubleshoot DNS, DHCP and TCP/IP issues
Occasional lifting of computer hardware and related equipment (up to 25lbs)
Car travel to client offices within 60 mile radius of San Francisco and occasional travel to other West Coast cities (Portland, LA, Seattle)
Skills:
Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
Strong technical skills in the following areas:
Create/Manage Active Directory accounts, groups & permissions
Duo Security or other two factor authentication
Microsoft Exchange Administration 2007/2010/2013
Office 365
Citrix XenApp 5.0/6.5
VMware vSphere 5.0/5.5
Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
ActiveSync, Intune and other mobile device technologies
Publish/Manage Citrix applications
Self-motivated, detail-oriented and organized
Excellent communication (oral and written), collaboration, organizational, and presentation skills
Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
Ability to troubleshoot Activesync, Intune and other mobile device technologies
Ability to work independently and efficiently to meet deadlines
Ability to assess and prioritize work in a fast paced environment
Ability to manage resources both laterally & vertically
Qualifications:
HS diploma required
Bachelor's degree a plus
Technical certifications and training a plus
5 years minimum experience in a relevant field
Valid Driver's License required
GREAT ATTITUDE, team player always willing to pitch in and take on new tasks
Proactive/flexible nature - if you see something that can be improved, suggest it
The Benefits of Working for Abacus:
Exposure to diverse array of technologies
Part of a team of experienced technicians that aim to deliver exceptional service
Competitive compensation
Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
Opportunities to further technical education through online courses
Positive, friendly, supportive office environment
Workplace perks such as healthy snacks, wellness program, and fun events
Salary DOE: 85-105k
Abacus Group LLC