Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Client Support Specialist
How you'll make a difference:
As the Client Support Specialist
Candidate must be able to work 5 days per week at the State of Colorado's office in Denver, CO.
Here's more of what you'll do:
Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
Manage new hire onboarding and open enrollment/health fair support
Assist with onsite client wellness activities
Bachelor's degree or equivalent related work experience
Professional experience in insurance, healthcare, managed care or related industry
Client facing experience preferred
Ability to manage multiple priorities and deadlines independently and pro-actively
Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
Excellent presentation skills. Previous success in delivering Customer and Client communications
Travel may be expected
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.