Client Support Specialist

Exceptional People. Extraordinary Opportunities.

Service-focused. Friendly. Professional. Proactive. Resilient. If this sounds like you, you may have a future with us.

At Merchants & Marine Bank, we're committed to attracting and retaining talented employees committed to our core values of Community, Relationships, and Personal Service.

We are looking for a Client Support Specialist who wants to be a part of a dynamic team that is committed to providing exceptional service to the customers they serve.

Job Summary

The Client Support Specialist provides a high level of service by assisting with various banking transactions to external clients and supporting front-line internal customers. In this role, you will have the opportunity to enhance client relationships.

This role offers a hybrid remote work schedule, with the possibility of changes at the company's discretion.

Responsibilities

• Assist clients with account inquiries, internet banking, and bill pay issues, funds transfers, stop payments, loan payments, debit card limit increases and cancellations, and ordering checks.

• Retrieve and respond to voicemails and emails from clients through all digital channels.

• Provide ongoing processing support for the Bank's various technology options.

• Partner with all operational and client-facing employees to resolve any card-related issues and ensure compliance with established bank policies and regulations.

• Assist branch personnel as needed

Why Work for Us

By joining our team, you can expect opportunities to enhance your personal skills as well as professional growth and development.

Benefits and Total Rewards

The well-being of our team members is important to building our strongest future. Our Benefits and Total Rewards program provides team members with a competitive benefits package that includes the following:

• Retirement - 401k

• Medical, Vision, and Dental Insurance

• Telemedicine

• Term Life, AD&D, and Disability Plan

• Employee Assistance Program

• Paid Time Off

• Paid Holidays (11)

• Tuition Assistance

Qualifications

• High School diploma or equivalent

• Prior experience in Banking, Retail, or Customer Service positions

• Must be proficient in Microsoft Office Products

• Must have strong data entry skills with attention to detail

• Must possess exceptional time management skills and can organize, prioritize, and perform multiple tasks simultaneously.

• Must possess strong leadership, teamwork, problem-solving, and analytical skills.