Client Support Specialist II - W&D - 3Rd Shift

Phillips - Van Heusen Corporation Mcdonough , GA 30252

Posted 3 weeks ago

If you are a current PVH Associate, please click this link to apply through your Workday account.

Design Your Future at PVH

Client Support Specialist II - W&D - 3rd Shift

POSITION SUMMARY:

Provide technical expertise and high-quality IT support to customers on moderately complex issues. Ensure quality support with a high degree of customer service, expedient response time, and accurate information.

This role focuses primarily on Desktop support within a PVH North America warehouse/distribution facility.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

  • Research, respond, and resolve technical questions or issues received via telephone calls, emails, and callbacks in accordance with current PVH standards, to ensure timely distribution of knowledge and positive impact on customer satisfaction.

  • Escalate complex issues to senior team members while ensuring service timeliness and high satisfaction delivery.

  • Track support issues and provide update reports on all support activities.

  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.

  • Attend technical training sessions to advance technical and business knowledge, communication methodologies, and writing skills.

  • Participate in team projects that enhance the efficiency of service desk services. Attend technical training sessions and potentially assist in conducting trainings.

  • Coach junior help desk associates on quality support methodologies and communication skills through appropriate training and feedback sessions.

  • Co-develop/update business and technical problem-resolution documentation.

  • Perform off hours support during On-Call rotation schedule.

  • Responsiveness to after-hours issues, proper escalation and provide assistance with planned off hour's projects.

  • Ensure local equipment inventory is properly maintained

  • Assist with presentation and video conference preparation; troubleshoot issues

  • Hardware / software rollouts and equipment refreshes

QUALIFICATIONS & EXPERIENCE:

Experience:

  • Minimum of 3 years of experience in providing IT support.

Education:

  • Technical degree is required.

Skills:

  • Ability to interact effectively at all levels of the organization; Strong customer, quality, and results orientation.

  • Demonstrate knowledge of personal computing and network-based PC/workstation systems, hardware tools, client function, applications, and remote connectivity products.

  • Demonstrate technical proficiency in Microsoft and Apple operating systems, applications, and languages

  • Working knowledge of SCCM and Casper imaging and software deployment

  • Working knowledge of MDM administration preferred (Wavelink Avalanche, Soti MobiControl, etc)

  • Working knowledge of hardware commonly deployed in warehouse environments (RF barcode scanners, RFID, tethered barcode scanners, inline fixed scanners, barcode label printers, thin client terminals)

  • Enterprise ITSM knowledge; ServiceNow proficiency preferred

  • Understanding of network infrastructure and ability to assist in troubleshooting cabling and common wired and wireless network issues

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH

http://www.pvh.com

Continue exploring our current job opportunities and take the next step towards designing your future.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Supervisor 3Rd Shift

Kenco Group, Inc.

Posted 5 days ago

VIEW JOBS 4/14/2019 12:00:00 AM 2019-07-13T00:00 About the Position This position directs the operations of the In-Plant Services. Scope of this work is to include all Raw Material receiving, inbound and outbound shuttles, and Inventory Accuracy in accordance with procedure to maintain service level compliance for the customer, while focused on safety and quality. Essential Duties and Responsibilities * Ensure compliance in Whirlpool general behavioral rules. * Establish formal shift direction setting process to verify staffing, communicate follow-up and establish shift priorities to ensure all business needs are met. * Assure the safety of personnel, security of goods/facility and quality of Whirlpool products while in Kenco possession. * Foster a continuous improvement mindset and focus towards embracing Kenco's Guiding Principles, as well as KOS initiatives and other customer or company driven initiatives. * Responsible for executing to KPI goals and customer demand. * Ensure achievement of service level agreement standards and exceed customer expectations in quality. * Review and analyze daily production reports for anticipation and addressing of opportunities/challenges. * Process and research errors, pick alters, overrides, BOL's and shipment verifications as needed to maintain production flow. * Demonstrate positive methods of leadership excellence through timely follow-up and providing feedback. * Generate reports as needed. * Issue/take corrective action with associates as appropriate. * Perform observations to ensure compliance with SOPs, policies and performance level. * Coach/develop/mentor in creating the environment, in which KOS is the way we work, with all level associates. * Coordinate, and oversee physical inventory and/or cycle count tasks. * Maintain accurate timely reporting of production and associate records/reports. * Manage assigned resources within budget guidelines. * Proactively communicate to appropriate management issues/concerns. * Liaison with vendors to achieve required projects and see thru completion. * Manage and issue mid-year and annual reviews. * Cross training in other roles for back-up assistance when needed.Misc. tasks as assigned by Management Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Relevant Experience Associate degree (A.A. / A.S.) or equivalent from a two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. Under graduate degree beneficial. SQFI experience and HACCP certification desired. Lean and Six Sigma a plus. Communication Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups or customers or employees of the organization. Additional Skills * Ability to apply concepts of basic algebra and geometry. * Good working knowledge of computers. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to read and interpret a variety of instructions furnished in written, oral, diagram or schedule form. * Detailed knowledge of SQFI, HACCP, and other appropriate regulatory requirements * DOT, OSHA and other regulatory knowledge specific to the state where DC is located. * Track and approve payroll in time and attendance system. Physical Demands The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to dust. The employee is occasionally exposed to fumes or airborne particles, extreme cold, and extreme heat.The noise level in the work environment is usually moderate to loud. Work Environment * While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and reach with hands and arms. The employee frequently is required to walk and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. * The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco Group, Inc. Mcdonough GA

Client Support Specialist II - W&D - 3Rd Shift

Phillips - Van Heusen Corporation