Hutchinson Regional Medical Center, Inc. Hutchinson , KS 67501
Posted 1 week ago
The Client Support Specialist is a part of the Client Services team whose role is to ensure proper computer operations that enable customers to accomplish business requirements. This includes resolution of technology issues reported by individuals in the organization; configuration and maintenance of client-side physical and virtual desktops and mobile devices; desktop application installation, documentation, support, and upgrades; provide instruction and technical support to our staff; and maintaining a business knowledge of how end user devices are utilized by the organization. A passion for excellent customer service and a strong desire to build robust, readily available systems is required for success.
Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.
ESSENTIAL FUNCTIONS:
Ensure the day-to-day reliability, availability, and acceptable performance of the desktop/mobile environment by providing first level technical support of problem escalation and assignment
Answers requests for assistance promptly, courteously, and professionally to provide superior levels of customer service while gathering the necessary information to determine the resolution process
Resolves issues, prioritizes incoming requests, and appropriately works or assigns support tickets
Research existing, initiate new, and/or update documentation
Perform hands-on or remote fixes at the desktop level, including installation and upgrades of software, installation of hardware and peripherals, and configuration of systems and applications
Perform preventative maintenance, including checking and cleaning of workstations, printers and peripherals
Manage and support Active Directory objects in multiple domains
Demonstrate the ability to process and set-up system accounts according to established procedures
Complete project tasks as assigned
Be willing to provide on-call and after-hours support as required
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
Proficient with implementation, administration, maintenance, and support of Google Workspace, Microsoft desktop operating systems, Microsoft Office, virtualization technologies such as Citrix Workspace, and mobile device platforms in an enterprise environment
Knowledge of basic computer hardware
PREFERRED BEHAVIORAL SKILLS:
A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
Demonstrated ability to collaborate with a diverse population
Must have excellent communication, both written and verbal, and interpersonal skills
Must be able to maintain confidentiality of work related information and materials, and have knowledge of applicable data privacy practices and laws
Ability to effectively prioritize and execute tasks in a high-pressure environment
Highly self-motivated and attentive to detail
Solid understanding of change management processes
Ability to incorporate organization's goals and objectives into day to day activities
REQUIRED BEHAVIORAL SKILLS:
Integrity:
A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
Compassion:
A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
Accountability:
Demonstrated track record of ownership of situations, projects and issues.
Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
Respect:
Demonstrated ability to collaborate with a diverse population.
Treat all internal and external customers with a positive, proactive service orientation.
Excellence:
Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
Demonstrated ability to manage and provide coaching and leadership on complex projects.
Must be able to lead and/or facilitate process improvement.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
At least 2 years in a client support role within a medium to large enterprise environment
At least 2 years of hands on experience with Windows technologies (Active Directory, GPOs, Windows 10, etc.)
PREFERRED EDUCATION AND EXPERIENCE:
Associates Degree in computer-related technology field
Experience in healthcare-related field
LICENSURE OR REGISTRATION REQUIRED:
PREFERRED LICENSURE OR REGISTRATION:
We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.
Hutchinson Regional Medical Center, Inc.