Client Support Specialist

Position Overview

Position Summary

The Client Support Specialist is an Information Technology staff position charged with providing comprehensive computer support to ENMU users.

Requirements

Duties and Responsibilities:

• Provide computer support to faculty and staff employees by telephone and on-site

• Identifies problems, troubleshoots, and provides computer assistance to our customers

• Configure and setup new equipment, desktops, laptops, tablets, printers, etc. for faculty and staff employees and upgrade existing computer systems

• Responds to inquiries and requests for assistance with the organizations computer systems and printers

• One-on-one counseling and problem-solving on operating systems, computer applications, and network access

• Install software

• Perform basic maintenance on computers and computer related equipment

• Assist in the support of residence hall student personal computers

• Assist with department computer moves

• Transfer and/or backup computer data

• Provide training and supervision to student workers

• Oversee Helpdesk

• Test and evaluation new software applications and computer devices

• Create and maintain software documentation

• Maintain computer inventory database

• Provides a liaison between user and other ITS functions/personnel, initiating service requests for software, hardware and communications problems

• Provides problem reports and feedback from users to appropriate IT personnel for corrections, modifications, improved performance and end-user satisfaction

Minimum Job Requirements:

Bachelor's degree in computer science, computer information systems, or other related field or the equivalent combination of education and experience in the areas listed above.

Knowledge, Skills and Abilities:

• Must be familiar with the basic theory of computers and computer software and must be familiar with the use of personal computers and printers

• Must be familiar with instructional media and its preparation

• Must have working knowledge of a combination of Windows, Macintosh, Internet, desktop publishing, Microsoft Office

• Ability to install any software application using only accompanying documentation; to assemble, attach cables, and power up a computer system completely independently

• Must have the ability to communicate effectively

• Must have clear understanding of networking concepts

• Must be able to present information clearly and effectively in verbal form, in classroom and one-on-one situations, in person or over the telephone

• Must have writing and word processing experience for creation of user documentation, training materials, written user communications and internal reporting

• Must be able to design, develop and prepare instructional aids and materials for courses of one to many users

• Must have the ability to present moderately technical as well as application-specific material in an effective manner and should be familiar with a variety of presentation techniques

• Must be capable of utilizing post-instructional evaluation methods to improve training effectiveness and user productivity

• Must demonstrate a willingness to be of assistance to others and patience in the handling of potentially frustrated or confused users

• Must possess good time management skills and be able to deliver required work on schedule when working with multiple deadlines

• Must display a cooperative attitude toward co-workers and demonstrated ability to perform in a "team" environment

Working Conditions

Physical Demand and Working Conditions:

• Work is performed during normal work hours in a non-smoking facility

• Work is sedentary in nature that at times requires exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Essential Functions: [As defined under the Americans with Disabilities Act, these include the following responsibilities, minimum job knowledge, skills, and abilities. This is not necessarily an all-inclusive listing.]

Additional Information

Application Review Date: Open Until Filled

Condition of Employment: Must pass a pre-employment background check.

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:

Required Documents:

Please ensure that you attach all required documents even if you have applied for other positions at ENMU as the committee does not have access to those records.

Letter of interest

Resume

Contact information for three references (Blind reference calls may be made on applicants who become a finalist for the position)

Transcripts (unofficial for application purposes)

ENMU is an Equal Opportunity/Affirmative Action/Title IX Employer. Eastern New Mexico University is committed to creating a diverse environment and is proud to be an equal opportunity employer. The University does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other protected status in its programs, activities, or employment. People seeking additional information about the University's non-discrimination policy should contact the Affirmative Action Officer at (575) 562-2218. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the office of human resources at (575) 562-2115. The University does not discriminate on the basis of sex in its educational programs, activities, employment and admission, and the University is required by Title IX and 34 C.F.R. Part 106 not to discriminate in such a manner. For more information regarding Title IX please click https://www.enmu.edu/about/public-documents/title-ix/coordinator . New Mexico is an open records state, therefore ENMU complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to planning.analysis@enmu.edu . For any other inquires please contact Human Resources at (575) 562-2115 or e-mail ENMU.HRrecruiter@enmu.edu