Client Support Specialist

Communication Service For The Deaf Austin , TX 73301

Posted 3 months ago

The Client Support Specialist, supports the development, administration and delivery of high-quality employment-related services designed to support and guide clients to find and secure gainful employment. The Client Support Specialist collaborates with members of the CSD Works team to ensure proper, efficient and effective career resource programs that aim to connect motivated businesses to an untapped nationwide talent pool of deaf, deaf-blind and hard of hearing individuals.

Essential Functions

  • Facilitates CSD Works recruitment services by sourcing and reviewing applications from Deaf applicants and determining alignment with employer needs
  • Develops written plans outlining clients employment goal, and the services needed reach the goal, based on gathered intake and assessment information
  • Provides career coaching services in American Sign Language (ASL) via online videoconferencing and in-person as appropriate
  • Provides resume development/review, interview practice, identifying suitable job leads that match clients skills and career interests, and post-employment support as needed
  • Presents clients with clear and accurate information regarding how increased employment earnings may affect their Social Security and other benefits
  • Facilitates youth programming initiatives that adhere to WIOA and vocational rehabilitation criteria, including but not limited to identifying subject matter experts, program logistics, partner identification and development, program development, and parent outreach
  • Documents all client activities in the case file management system in a timely manner
  • Collaborates with the Works team, provides webinars, presentations, and other activities for organizations and corporations related to Deaf awareness and including D/HH people in the workplace


  • Bachelors degree in Vocational Rehabilitation, Social Work, or related degree from an accredited college or university; or equivalent professional work experience
  • One year of professional experience utilizing video-based conferencing platforms
  • Two years of professional experience developing and delivering training programs to adult-learners, preferably in a virtual environment
  • Two years of professional experience providing career counseling/coaching services, including resume development, interview preparation, networking/job search strategies, and job placement services
  • Proficient in American Sign Language
  • Working knowledge and communication in Spanish and Lengua de Seas Mexicana (LSM) (Preferred)
  • Four years of professional experience providing job placement services for deaf consumers and working with Deaf/HH youth (Preferred)
  • Graduate coursework in Vocational Rehabilitation, Social Work, or related field from an accredited college or university (Preferred)
  • Certified Resume Writer (Preferred)


CSD offers a competitive benefits package for full-time employees. For a full list of benefits and perks, please visit the career page.

Communication Service for the Deaf, Inc. is an Equal Opportunity Affirmative Action Employer and drug free and tobacco free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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