The Claims Coordinator acts as liaison between our customers and Arteriors by reviewing and processing customer claims and returns. The Claims Coordinator is responsible for reviewing customer claims to determine if they are legitimate.
Arteriors is a high-growth, dynamic home furnishings wholesaler with an employee-centered culture that stresses achieving results and having fun along the journey. We are a go-to resource to interior designers and luxury retailers around the globe. Our award winning lighting, accent furniture, mirrors and accessories are frequently featured in shelter magazines like Architectural Digest and Elle Decor. Our products are also a favorite among TV and movie set designers.
Creates a meaningful relationship with the customer through:
Using in-depth knowledge of outstanding customer service techniques and expert product knowledge
Maintaining immediate and clear communication to address all customer concerns
Proactively seeks continued education and learning opportunities to achieve job mastery
Identifies improvements to current workflow and implements new processes to continue evolving Arteriors environment.
Works effectively with peers and across relevant departments, ensuring mutual understanding of the task purpose and the impact on Arteriors
Actively clarifies opportunities and overcomes obstacles through:
Enthusiastically working to identify the root cause of problems utilizing valid data and established problem solving techniques to ensure problems will not reoccur
Demonstrates individual ownership by:
Clarifying expectations and completion deadlines
Following through on commitments and keeps others apprised appropriately
Anticipating both internal and external customer needs
Promotes Arteriors as an industry leader through the highest professional image and conduct
Bachelors Degree preferred
Minimum of two years prior customer service experience required
Excellent written and verbal communication
Past experience with complex product line & proven ability to understand and convey product information to customers
Demonstrated attention to detail that ensures follow through on behalf of our clients
Initiative and ability to work independently (self-direction), while thriving in a setting requiring collaboration and teamwork for maximum efficiency
Ability to easily conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Ability to read communication styles of team members and external partners who come from broad spectrum of disciplines
Strong ability to intuitively anticipate problems, and proactively drive remediation strategies
Ability to elicit cooperation from a wide variety of sources, including management, clients and peers from other departments
Must strive to make sure that every customer call is a positive experience by allowing the customer to feel that they were heard and understood
Dynamic attitude and can self-manage, and multi task
Proven, strong organizational abilities
Computer skills required to perform this job successfully include-knowledge of the internet, order processing systems, and MS Excel
Must be able to lift, push, and/or pull up to 50 lbs
Must be able to stand for long periods of time
Must be able to work within a non-climate controlled environment for up to 1 hour
Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.