Client Support Specialist

Benefitexpress Schaumburg , IL 60196

Posted 2 weeks ago

We currently have an opening in our Schaumburg location for a Client Support Specialist. The Client Support Specialist will oversee client accounts with guidance and oversight from Client Delivery Manager. The Client Support Specialist will be engaged from implementation to ongoing administration and will assist the Client Delivery Manager in managing all aspects of the project management process as well as being the liaison between the internal team and client contacts.

What you will do:

  • Assist and partner with the Client Delivery Manager to manage 2-4 accounts

  • Work with Client Delivery Manager in almost every facet as it pertains to the implementation, transition and ongoing services

  • Ensure all materials related to annual enrollment are consistent with the client's specifications and are properly and professionally prepared

  • Analyze all client materials used for annual enrollment to ensure that they are current and meet quality standards

  • Manage projects successfully with strict deadlines while under pressure

Provide detailed internal and external communication to successfully document instruction and process

What you will need:

  • Bachelor's Degree and/or 1-3 years of experience in benefits

  • Proficient in Microsoft Office Suite, including but not limited to: Excel, pivot tables, V look-up, simple queries

  • Ability to plan and arrange a significant portion of your own work against defined objectives

  • Ability to prioritize and multi-task on different projects and to ensure deadlines are met

Why work here:

  • Great benefits including; Health, Dental, Life & Vision, FSA & HSA, with generous PTO and 401K plans

  • Opportunities for career development including external events and internal Lunch and Learns promote from within philosophy

  • On-Site Fitness Center with cardio machines, free weights, showers, putting green, pool table and relaxation room

  • Casual Dress Code

  • We give back! Paid Volunteer Time to participate in a project of your choosing or join the team with one of ours: Adopt a Highway or Blessings in a Backpack

Who we are:

benefitexpress is the leading middle market, cloud-based platform for employee benefits and health exchange services, with a focus on flexibility.

By offering technology that integrates all benefits, in a one-stop-shop, benefitexpress provides simplicity to complex plans and offers a very custom-made experience to engage and educate employees while offering employers an ease of benefit management that is unmatched in market. benefitexpress provides a full range of services including, benefit enrollment, management and administration as well as direct bill services, reimbursement account administration, carrier bill reconciliation, total compensation statements, and a full-service call center.

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Client Support Specialist