Client Support Representative

Xpressdocs Fort Worth , TX 76137

Posted 2 weeks ago

Xpressdocs is adding Client Service Representatives to our growing, successful team. The Client Services team is responsible for connecting the company to our customers, providing support and resolving questions about products and services via phone, chat, email and social media.

In this role, you will quickly respond to an array of customer inquiries with a focus on exceeding established service goals and ensuring customer satisfaction. You will work cross functionally with internal teams to handle custom client requests, managing projects through completion. This opportunity will involve problem solving, critical thinking, and working with others on a daily basis.

Requirements

  • Excellent customer service skills
  • Ability to think critically, analytically, problem solve, and work in a team environment
  • Exceptional written and verbal communication skills
  • Microsoft proficient
  • Associate's degree preferred

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Fun, energetic, casual office centrally located in North Fort Worth
  • Medical, dental, vision, and life insurance
  • 401K with company matching
  • Paid holidays, vacation and sick days
  • Free parking

ABOUT OUR COMPANY:

Xpressdocs is a leading provider of direct marketing solutions for enterprises and franchises. Our industry recognized proprietary software solution features an efficient way to produce integrated marketing campaigns that include print, email and social media. Platform users can easily customize and order full-service direct mail, digital and offset printing, custom packaging, bindery and finishing services. Xpressdocs powers marketing efforts for hundreds of national brands, across a variety of industries including: real estate, professional services, franchise businesses and healthcare.

Xpressdocs promotes a healthy lifestyle by providing a non-smoking environment. Xpressdocs encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

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Client Support Representative

Xpressdocs