We are seeking an experienced Client Support Representative at our prestigious client's site located downtown Cincinnati, OH. If you are goal oriented, have an interest in technology and are an outgoing person this may be the position for you!
This person will coordinate all activities on-site at our client location downtown Cincinnati surrounding the Printer fleet on Canon multi function devices on-site (the printers you see in most offices), load supplies (toner), add paper, check for mis-feeds, provide first level response and escalate any issues through Canon's corporate office as needed. In addition, they will monitor supplies on hand, conduct a weekly rotation to check on each departments printer and provide monthly & quarterly reports to the customer.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
Specific job duties will include but not be limited to the following:
Coordinate all activities surrounding the Canon Solutions Printers on-site at current client located downtown Cincinnati
Manage machine change-over and operational adjustment
Work with Canon IT Technical team to ensure software tools are operational and reporting
Liaise with service department on any technical issues facing hardware
Assist billing department with meter reads
Ensures all data for reports are collected and reviewed for accuracy before generating any reports
Tracks printer and MFD service calls, downtime, response time, repeat calls, etc
Able to provide triage to both printers and MFD's before placing service calls
Provide firmware updates to hardware
Must include a high school diploma or equivalent, college degree preferred
Ability to multi-task
Excellent communication skills
Prior experience in a customer environment
Technical knowledge to maintain and troubleshoot equipment within the department
Ability to lift packages weighing up to 55lbs
Knowledge of outsourcing/facilities management, such as copy center, mailroom, records/file management, document imaging, reprographics, and facsimile operations are highly desirable.
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans
Canon Solutions America