Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Client Support Representative

Expired Job

Canon Solutions America Cincinnati , OH 45201

Posted 4 months ago


We are seeking an experienced Client Support Representative at our prestigious client's site located downtown Cincinnati, OH. If you are goal oriented, have an interest in technology and are an outgoing person this may be the position for you!

This person will coordinate all activities on-site at our client location downtown Cincinnati surrounding the Printer fleet on Canon multi function devices on-site (the printers you see in most offices), load supplies (toner), add paper, check for mis-feeds, provide first level response and escalate any issues through Canon's corporate office as needed. In addition, they will monitor supplies on hand, conduct a weekly rotation to check on each departments printer and provide monthly & quarterly reports to the customer.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.


Specific job duties will include but not be limited to the following:

  • Coordinate all activities surrounding the Canon Solutions Printers on-site at current client located downtown Cincinnati

  • Manage machine change-over and operational adjustment

  • Work with Canon IT Technical team to ensure software tools are operational and reporting

  • Liaise with service department on any technical issues facing hardware

  • Assist billing department with meter reads

  • Ensures all data for reports are collected and reviewed for accuracy before generating any reports

  • Tracks printer and MFD service calls, downtime, response time, repeat calls, etc

  • Able to provide triage to both printers and MFD's before placing service calls

  • Provide firmware updates to hardware


  • Must include a high school diploma or equivalent, college degree preferred

  • Ability to multi-task

  • Excellent communication skills

  • Prior experience in a customer environment

  • Technical knowledge to maintain and troubleshoot equipment within the department

  • Ability to lift packages weighing up to 55lbs

  • Knowledge of outsourcing/facilities management, such as copy center, mailroom, records/file management, document imaging, reprographics, and facsimile operations are highly desirable.

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Service Representative

VCA Antech, Inc.

Posted 1 week ago

VIEW JOBS 12/10/2018 12:00:00 AM 2019-03-10T00:00 Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities. If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:$9925/9925$26866.htmld VCA College Hill Animal Hospital is a busy, AAHA-accredited, small animal practice in Cincinnati, Ohio. ESSENTIAL FUNCTIONS:• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms• Scheduling and confirming appointments• Placing outbound calls for follow-ups and reaching out to prospective clients• Presenting and explaining fees, including processing payments• Recommending, selecting, and obtaining products and services, including prescriptions• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)• Managing medical records, charts, reports and correspondence QUALIFICATIONS:• At least one year of proven past experience helping customers• High School Diploma/GED or equivalent• Excellent listening and communication skills• Compassion for pets and people—as well as awareness and understanding of others' reactions• Proven decision-making skills to choose the most appropriate course of action• The ability to integrate new information into problem-solving• Proficiency in Microsoft Office• Willingness to work non-traditional hours, including nights, weekends and holidays• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal wasteBENEFITS:We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). VCA Antech, Inc. Cincinnati OH

Client Support Representative

Expired Job

Canon Solutions America