Client Support Rep Lvl II

Fiserv, Inc. Shoreview , MN 55126

Posted 2 months ago

What does a great Client Support Representative do?

You will work in a challenging and collaborative environment, providing advanced client support for credit, debit, and pre-paid card production. You will help with client issues, provide prompt problem resolution, and develop and maintain relationships with clients.

As a Client Support Representative, you can look forward to:

  • Communicating with client staff at all levels including executive and understanding client's internal structure.

  • Responding to client inquires and researching client issues relating to orders, entering production orders, quality, delivery schedules, and production specifications.

  • Providing necessary information to other Fiserv departments, clients and vendors to resolve client problems; diagnosing and defining issues; make recommendations to resolve critical issues.

  • Identifying error trends and coordinating implementation of solutions.

  • Working closely with Sales Rep to evaluate clients' needs, create sales presentations and meet sales objectives.

  • Building and maintaining open communication channels with key client personnel, Client Executives, Fiserv Associates and vendors using written and oral methods or visiting clients as requested by Sales.

  • Leading and implementing special projects.

  • Submitting complete, accurate reports to supervisor/Sales Rep.

You're the kind of person who:

Is passionate about client support and go above and beyond to assist clients. You thrive in a collaborative environment where you are part of a team dedicated to providing the highest level of service to clients.

Basic qualifications for consideration:

  • Minimum 3 years of customer service or client support experience.

Preferred qualifications for consideration:

  • Bachelors degree

  • Experience supporting clients by phone and email

  • Banking experience a plus

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned with our Output Solutions products and services. Fiserv delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention. Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies. Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery. As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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Client Support Rep Lvl II

Fiserv, Inc.