Client Support Coordinator

Appliance Recycling Centers Of America, Inc. Minnetonka , MN 55345

Posted 3 months ago

Job Description:

ESSENTIAL FUNCTIONS

  • Work with Business Data Analysts (BA)/Account Managers (AM) on assigned programs for updates and changes as needed.

  • Answer incentive line, research issues, and reply to customers within 24 hours of call.

  • Log incentive calls and note on the incentive reissue.

  • Work returned checks and call customers or resend checks using correct addresses.

  • Submit reissue file to BA for submission to incentive processing company by Thursday every week.

  • Track and maintain totals of all work-related activities and report in weekly report due every Friday.

  • Conduct research, compile data and prepare client/program information and reports as requested.

  • Assist center management and clients with questions and issues so they are adequately resolved.

  • Close replacement orders according to instructions.

  • Place outbound calls to follow-up with utility customers on incentive issues. Data input orders into an Excel spreadsheet for order import into ATO system.

  • Upload template for order creation as assigned.

Job Requirements

Essential Skills and Experience

  • Detail-oriented, punctual, positive, dependable and able to work independently and meet deadlines.

  • Highly motivated self-starter with excellent prioritization skills and high attention to detail.

  • Excellent organizational and problem-solving skills.

  • Must be comfortable working with and supporting all management levels while handling confidential information.

  • Ability to work independently as well as take direction for updates from AMs, BAs and Accounting Department (periodically).

  • Clear and concise communication skills; able to communicate clearly with customers.

  • Must provide invoices and projects on schedule.

  • Attention to details and process flow.

  • Ability to work well either alone or as part of a team.

  • Ability to communicate effectively both written and verbally.

EDUCATION and REQUIRED EXPERIENCE

  • Associate degree preferred in business or related field.

  • At least three (3) years' experience in general office responsibilities and procedures as an account specialist or equivalent position.

  • Must be able to work 40 hours a week.

  • Customer service and/or reporting experience

  • Good with numbers; Ability to balance reports down and across.

  • Proficient in Microsoft Office products

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Client Support Coordinator

Appliance Recycling Centers Of America, Inc.