Client Support Specialist
Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Client Support Specialist to be based at the client location, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?
How you'll make a difference:
As the Client Support Specialist, you will be an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team.
This is considered a hybrid role. The candidate must be able to work onsite 3 days a week at the client's facility in Springfield, MA. The other 2 days can be worked from home. The schedule will be Monday-Friday, general work schedule 8:00 am
Here's more of what you'll do:
Provide hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
You will provide education and guidance around benefit plans, benefit optimization, navigation of Cigna's tool and resources. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services offered by the client
Manage new hire onboarding and open enrollment/health fair support
Assist with onsite client wellness activities
Bachelor's degree preferred
Professional experience in insurance, healthcare, managed care or related industry (i.e., medical benefits programs, claims resolution)
Client facing experience preferred
Ability to manage multiple priorities and deadlines independently and pro-actively
Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
Excellent presentation skills. Previous success in delivering Customer and Client communications
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.