Client Support Associate

Client Support Associates work with global clients to facilitate program operations of the FHR (Financial Health Rating) Exchange. Associates manage and address support inquiries via telephone and e-mail, providing solutions themselves, or coordinating internal resources as necessary.

As product experts, Associates will be skilled at triaging issues and identifying the most efficient ways to provide solutions and meet our clients' needs. Additionally, Associates will partner with clients to facilitate execution of their private company ratings programs and provide related support. Associates will report to our Senior Client Support Manager, operating within the broader Client Delivery and Operations team.

What will you do in the role?

• Product Support: Work with our team to manage and complete incoming service inquiries from across our client base. Allocate work internally to ensure timely responses and successful outcomes for our clients. This includes hundreds of clients requests each month regarding their private company ratings programs.

• Program Management: Understand the nuances of how our services fit within various client programs. Support the success of our clients' programs through providing best practices and strategic guidance to a wide range of stakeholders.

• Data Management: Ensuring the integrity of our database of Client and counterparty contacts is critical to our overall program success. You will assist in maintaining, updating, and reconciling operational data across our tech stack, as necessary.

• Client Configuration: You will execute the administrative tasks for onboarding new clients and establishing the program workflows necessary for each client's risk management program.

What would make you successful?

• Strong written and verbal communications.

• Detail oriented and self-motivated.

• Exceptional critical and strategic thinking skills.

• Excel Proficiency required.

• Bachelor's Degree or equivalent years of work experience required.

• Enterprise B2B support experience a plus.

• Salary - $50,000 base plus OT and incentive

Note: Our Quincy office is open with continued options of hybrid on-site/remote working. We understand each person's circumstances may be unique and we will work with you to explore suitable options. Expectation for this role is 2 days a week in the office to interact with other team members.

Why join RapidRatings?

Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with different backgrounds, perspectives and experiences sparks innovation, promotes better decision making and yields the creative problem solving that's critical to our long-term success. We offer an attractive benefits package with bonus, flexible work environment, unlimited PTO, and much more. With us, you are not just a number - we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.

Would you like to know more about us and RapidRatings?

Head over to our website: https://www.rapidratings.com

• RapidRatings International Inc. ("RapidRatings") is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We may access publicly available information as part of RapidRatings review of your application. This online application feature is hosted in the United States by RapidRatings, Inc., and we may process your application and information relating to you in the United States, Ireland and other RapidRatings locations, as we deem appropriate under the circumstances. By submitting your application information, you are agreeing to the terms above. All resumes for RapidRatings positions must be submitted in English unless otherwise noted on the job description.*