Homecare Homebase is searching for a Client Success System Administrator who will establish intentional, regular conversations around system setup with our customers. This exciting opportunity will ensure return on investment for our customer base and optimal use of new features.
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Success System Administrator, you will play an essential role in educating customers on new functionality released and in developing initiatives for continuous business process improvements. You will track system configuration for assigned customers and utilize product knowledge to offer solutions to business needs.
You will be responsible for:
Meeting or exceeding established productivity and quality standards
Performing system administration calls with assigned customers to discuss configuration opportunities
Understanding the customer's needs, goals, and strategies and translating those needs into initiatives and solutions
Exhibiting analytical, critical thinking skills to achieve and demonstrate a return on investment
Creating documentation for our knowledge base
Exemplifying CARES core values to promote a positive work environment and adherence to core values
What We're Looking For
Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Client Success System Administrator supports this mission by understanding the customer's needs and goals and providing solutions within the system as it exists today.
We are seeking:
Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
Quick learners with strong problem solving and creative, analytical thinking abilities
Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product
Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience. Upon acceptance of the position, a timeline to obtain a Green Belt Six Sigma certification will be created.
What You Can Expect from Us
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.
Our Team Members Also Enjoy
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.
A CEO who cares. CEO April Anthony has made it her mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands.
A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.
About Homecare Homebase
Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization from Intake to Discharge to achieve transformative results.
Sound like a good fit? Please take a moment to apply for this position.