Client Success Strategist

The Mcclatchy Company Sacramento , CA 94204

Posted 2 days ago

The Client Success Strategist (CSS) serves as a client advocate and proactive, strategic resource throughout the Core 4+ sales process. The CSS is an integral part of our sales team, leading in digital strategy, media plans, customer onboarding, reporting and long-term customer retention and growth.

OPERATIONS STRATEGY:

The Client Success Strategist is the strongest advocate for the Core 4+ Sales Process. Responsible for ensuring client expectations are met which is critical to developing belief in the process with the Marketing Consultant team.

PRIMARY RESPONSIBILITIES:

  • Be a leader in creating campaign strategy and collaborating with the sales team

  • Create focused media plans based on client goals and related research

  • Determine tracking strategies needed to tell a campaign's true story

  • Review campaign results and make positive changes when needed

  • Prepare monthly campaign reports and present to Marketing Consultant and customer

  • Coordinate with internal workgroups to onboard clients

  • Stay ahead of trends and digital marketing capabilities and be a digital marketing leader

  • Promote client advocacy at every step in the process

  • Perform client success duties for excelerate clients as needed

KEY COMPETENCIES:

  • Strong Organization Skills

  • Project Management Skills

  • High digital acumen, expert on digital

  • tactics and tracking strategies

  • Expert in Google Analytics

  • Accountability, self & team

  • Strong Customer Service Skills

  • Detail Oriented

  • Proficient with Google Docs suite

  • Proficient in Salesforce

  • Strategic

POSITION EXPECTATIONS:

  • Having high standards for personal and team

  • accountability.

  • Willingness to work long hours and be available

  • after hours.

  • Meeting project deadlines & expectations.

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Client Success Strategist

The Mcclatchy Company