Inhabit Eagle , ID 83616
Posted 4 weeks ago
About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit Inhabit.com.
About Streamline
We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.
If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place.
Job Description Summary
We are looking for a Customer Success Specialist (CSS) in the Vacation Property Management Software division to drive successful adoption and expansion of Streamline's Software Solution within her/his accounts. The CSS role will collaboratively drive change management and adoption activities with key business decision makers, help reduce risk, drive usage of existing integrations, and identify expansion opportunities in her/his accounts. The CSS is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge of Streamline to support sales growth. The Streamline Customer Success Specialist role will enable our customers to realize business value from their investment and make our customers passionate advocates of Streamline.
What You'll Do (Functions & Responsibilities)
Serve as the client's partner in realizing the client's strategic vision and the role the consumption of Streamline services and solutions play in that success
Listen to client challenges, understand what they are trying to solve, share insight and recommendations based on industry and/or technology expertise, and synthesize those objectives into a roadmap against which Streamline can deliver
Develop relationships with key decision makers and influencers in the client's account ensuring broad buy-in, resilience to client personnel changes, and diversity of Streamline promoters at multiple levels
Secure position as the Streamline services focal point to the client by building domain knowledge, staying ahead of industry trends, and bringing relevant case studies to bear
Ability to independently work on complex customer problems and provides solutions that are highly creative
Tailor communication based on audience with a focus on simplifying the complex and making the transformational journey approachable, viable, and partnership-oriented
Coordinate Streamline and partner SMEs and resources to optimize high-value interactions with the client for knowledge sharing, solution development, and issue resolution ·
Proactively identify and implement solutions, continuous improvements, and transformation initiatives aimed at client success
Champion the client's success by advocating on their behalf within Streamline
Understand Streamline's offerings, policies, and procedures to assist in routing questions and assisting with day-to-day operations
Contribute to improvement and evolution of the Client Success role, methodology, and team
Qualifications
What We're Looking For (Minimum qualifications)
3+ years of relationship management, preferably within a SaaS organization
Excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners, and internal teams
Proven ability to map the customer's business process to product capability
Experience in driving adoption through effective change management
Experience in Vacation Rental Property Management, Property Management and or SaaS environment is preferred
Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
Strong interpersonal skills that establish Trusted Advisor relationships with clients
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Effective at explaining how technology works and overseeing technical problem solving
Impeccable attention to detail, follow-through, and resourcefulness
Cultural awareness and appreciation for diversity
Education Requirements
Type
Location
Benefits Include
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
Inhabit