Client Success Specialist II

Role Overview:

Objective: This role is critical to driving success for a highly transformative business initiative, requiring a proactive and client-focused renewal sales approach. Maximize adoption of Oracle solutions and identify opportunities for product expansion through high-value client relationships.

Key Responsibilities:

• Strategic Initiative Support: This pivotal role supports a strategic business initiative for our top Hospitality client, focusing on transformative motions for the customer.

• Client and Renewal Management: Oversee approximately 400 clients and manage around 1000 renewals annually, ensuring seamless processes and high client retention rates.

• Client Satisfaction: Maintain a high level of client satisfaction by acting as a liaison between clients and Oracle's internal operations, ensuring clear communication and swift resolution of issues.

• Opportunity Identification: Identify and drive product expansion and upsell opportunities to enhance client value and Oracle's market position.

Role Characteristics:

• Duties and tasks are standard with some variation.

• Completes responsibilities largely independently within defined policies and procedures.

Qualifications:

• 3 to 5 years of professional experience, preferably with demonstrated implementation or client-facing relationship experience.

• Understanding of various technical architectures and operating systems.

• Industry experience is desired and highly advantageous.

Career Level - IC2