PrimePay is a rapidly growing payroll and business services provider and is quickly becoming an industry leader. We foster an entrepreneurial spirit among our employees and encourage the highest levels of personalized client service and support.
We are currently seeking a talented and experienced individual to fill the role of Client Success Representative, Time and Labor Management in our Scottsdale, AZ office. This individual is responsible for providing technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation and network performance.
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
Improves client references by writing and maintaining documentation
Participates in development of client training programs by identifying learning issues; recommending instructional language
Accommodates client inefficiencies by recommending devices and techniques
Avoids challenges by monitoring compliance with service agreements
Improves system performance by identifying problems; recommending changes
Updates job knowledge by participating in educational opportunities and maintaining personal networks
Accomplishes information systems and organization mission by completing related results as needed
Performs other related duties as assigned
Help desk experience
Good communication skills both written and verbal
Experience working with different operating systems
Quality customer service Skills
Swipe Clock Experience (Preferred)
Time America Experience (Preferred)
PrimePay offers medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.