Client Success Representative

Solera Holdings, Inc Fort Lauderdale , FL 33301

Posted 1 week ago

Are You Uncommon?

We're on the hunt for an experienced Client Success Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Client Success Representative.

What You'll Be Doing

At Solera, we believe in providing clarity and focus to what our volunteers are responsible for their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission. The mission 80's for this role, are:

  • Develop and maintain product expertise while working closely with other support and product team members to provide outstanding support throughout a customer's initial implementation

  • Support all partners and customers with online and mobile applications

  • Responsible for managing the CRM helpdesk and answering inbound inquiries - Receive, manage and resolve escalated tickets in a timely manner

  • Successfully navigate and maintain all customer information in Salesforce and RedCap Admin Dashboard

  • Troubleshooting and Escalating Technology Support Inquiries and Request/Feature Request in Jira

  • Validate RedCap has met customers' initial expectations and are having a positive experience with our solutions throughout the support process

  • Communicate thoughtful and efficiently in a manner that helps customer move forward and grow the capabilities of the accounts.

  • Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary

Additional responsibilities of the role include:

  • Manage and improve processes - ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify and convey alternative solutions

Are You Qualified?

  • 2+ years of customer service

  • 2+ years of IT related customer service

  • 1+ years of Salesforce experience

  • Experience with Office 365

  • Experience with web based, ios and android apps (Technology and Computer savvy)

  • Excellent written and verbal communication skills

  • Excellent organization skills

  • Excellent interpersonal skills, judgment and decision-making skills

  • Comfortable in a high paced, agile environment

  • Exuberates positivity

  • Flexibility in hours between 7AM and 9PM, Monday through Sunday

Florida


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Client Success Representative

Solera Holdings, Inc