What You'll Do
As a Client Success Representative, you will be responsible for providing the best customer experience imaginable. A major objective for this role will be to assist, manage, and resolve customer/franchisee issues. You will then be able to demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase brand loyalty, and improve the performance of all field service representatives and franchise owners. Tasked with providing outstanding service to both internal and external customers. As a Client Success Representative, you'll be responsible for building and improving customer/franchisee satisfaction by resolving customer/franchisee issues in a timely and effective matter.
Receive inbound phone calls, identify the issue, and resolve using resources effectively
Provide the best customer service imaginable while maintaining a positive attitude
Meet daily, weekly, and monthly goals set by your direct manager
Make outbound phone calls to assess the quality of service our customers are receiving. If quality of service is not spectacular, use resources to turn the customer into an Open Works advocate.
Keep customers informed throughout the ongoing status of any ongoing/current issues they may be experiencing.
Making outbound calls to delinquent accounts to ensure they are making regular payments.
What We're Looking for in You
High school or GED required
1+ years in a contact center environment focused on providing amazing customer service.
Ability to type over 40 WPM
Proficient in Microsoft products
1+ year experience working with a CRM
An amazing personality
What'll Make You Standout
Experience in Microsoft Dynamics
Experience and understanding of servicing cleaning services
2+ years' experience in a client management role
2+ years in customer escalations
2+ years working in retention
Bilingual is a bonus
Upsells experience is a plus
What You'll Get
Competitive base pay with performance-based promotions
Ability to increase compensation through upsells, competitions, and spiffs.
Quarterly, company-wide net profit-sharing opportunity
Chance to win Annual President's Club Trip and other contests
Daily interaction with a driven, competitive, passionate team, focused on growth
401k retirement savings plan with generous company match
Comprehensive medical, dental, vision, disability, and life insurance
Paid time off (PTO) and paid holidays
Fitness reimbursement plus on-site complimentary gym
Why We're Different
The OpenWorks culture is focused on promotion from within, which is achieved by our commitment to training and developing an outstanding team of professionals. If you work hard, you'll reap the rewards, both personally and professionally. Our team is driven to accomplish great things in the work place so they can enjoy a fulfilling lifestyle. We invite you to connect with us on Linkedin and Facebook!
OpenWorks is an equal opportunity employer.