Client Success Partner III (Strategic Account Manager)

Sterling Testing Systems New York , NY 10007

Posted 2 months ago

Job Title: Client Success Partner III (Strategic AM)

Position Type: Full Time

Location: New York, NY

Begin a New Career with a Purpose at Sterling

We're a fast-moving world leader in cloud-based background screening and identity services. Our clients use our services to create safer workplaces, build trusted brands and protect vulnerable populations. We are financially thriving, investing in growth and grounded in authenticity. If you are motivated and passionate, you will love working here. Apply today!

About the role:

As a successful Strategic Client Success Partner at Sterling, you are responsible for managing the day to day screening program for your book of business. As a strategic adviser to your accounts, you will help to expand the Sterling footprint with your customers and work diligently to develop and enhance resilient client relationships. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and on-boarding experience for employers worldwide, and we'd be honored if you'd join us.

This Is What You'll Do:

  • Be a strategic advisor to your clients & be the "go to" person for their strategic account needs

  • Become an expert in your dedicated vertical markets and utilize your subject matter expertise to understand each client's organizational dynamics

  • Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability

  • Maintain full ownership of a book of business, up to 20 accounts

  • Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our clients

  • Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs

  • Monitor and analyze development and strategic progression for all client accounts

  • Map client business requirements to Sterling's technology capabilities, identifying gaps, omissions, and process optimizations

  • Based upon individual customer's needs, tailor engagement style & tactics for best fit

  • Champion successful customer outcomes and innovate ways to improve our customer implementation processes

  • Create strategic account plans as a road map to grow customer revenue and deliver world class client satisfaction

  • Grow customer book of business driven by existing revenue retention and closing new business

  • Implement long term contract agreements with clients to review and grow revenue

  • Propose additional products and services to expand footprint within existing accounts

This Is What We're Looking For:

  • Requires 7+ years of Client Success Partner (or Account Management) experience supporting enterprise level clients with B2B tech enabled/SaaS solutions, ideally within the HCM or background services industries

  • Experience working within the Financial Services Industry is a big plus

  • Proven success in strategic account management/client success/sales experience (Ideal experience working with all levels of HR departments as well as "C Suite")

  • Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections

  • Superior program management, presentation and negotiation skills

  • Demonstrated expertise with CRM Platforms and SaaS environments focused on optimizing client integrations and achieving high levels of client satisfaction

  • Superior motivational capabilities & people skills that inspire clients and drives collaboration across multiple layers of an organization

  • Excellent communication skills that deliver clear messages and create positive and impactful experiences for clients

  • 4-year degree strongly preferred

  • Ability to travel approximately 25%

How Can I Grow Within Sterling?

After honing and mastering your role, the growth opportunities are endless! Once eligible you can apply internally for new opportunities where you will begin to build your career. If you like growing, competing, and succeeding, then come join our growing team.

Why Sterling:

Our mission is to provide the foundation of trust and safety our clients need to create great environments for their most essential resource, people. We believe everyone has the right to feel safe.

We have the most accurate and fastest background checks, easy to use applications, monitoring services, fingerprinting, and biometrics. Being a tech-enabled services company allows us to use technology to power the simplification of our business models. We use automation to power our fulfillment process and we modernize and unify our user experience so that it is consistent and fluid across devices and operating systems.

Most importantly, we make decisions and live by our values:

  • It's All About People

  • The Client is Always in the Room

  • Deliver Results: They Matter

  • Start with Trust and Prove It Everyday

Why You Should Join:

You'll Grow. Make an Impact. Build Community.

  • You will have the freedom to create and grow professionally, individually and as a culture

  • GREAT Paid Time Off with donations program

  • Competitive compensation with a stable base salary plus bonus and opportunity for advancement

  • Generous benefits including medical, dental, vision and more only sweeten the experience

  • Health Club Discount

  • 401k with MATCH

  • Flexible Work Schedules

  • Philanthropic Opportunities

In a nutshell, we've built a place where we truly love working and we think you will too.

Check out our current job openings:

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Equal Employment Opportunities at Sterling

Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

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Client Success Partner III (Strategic Account Manager)

Sterling Testing Systems