Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Client Success Manager

Expired Job

Zipari Brooklyn , NY 11201

Posted 1 week ago

Zipari is a technology start-up company based in DUMBO, Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by data analytics. We are looking for individuals who want to build a company, a culture and solve complex challenges. The Zipari team members have strong work ethics, believe in what Zipari is building, and are willing to play whatever role is necessary to achieve the companys goals. Our team has movie geeks, foodies, talented musicians and a mix of random elements that make us one: The Zipari team!

What Youll Be Doing

Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships.

Operating as the lead point of contact for all matters specific to your accounts.

Working to acquire additional revenue streams from assigned clients.

Working with sales to negotiate/close contracts and SOWs.

Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis.

Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns.

Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction.

Preparing and delivering account reports including SLA reports.

Assisting with challenging client requests and issue escalations as needed.


5-7 years of work experience as an Account or Client Success Manager

3-5 years of health insurance experience required

Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including Executive and C-level

Proven ability to juggle multiple client accounts at a time, while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation abilities

Experience with a health insurance carrier or organization supporting Health Insurance required

Experience at a software product company or managing Health Insurance IT engagements a major plus

Self-starter, positive and excited to work with a team of excellent engineers and technical staff

Very strong verbal and written communication and collaboration skills

Experience with a health insurance carrier or organization supporting Health Insurance preferred

BA/BS degree in Business Administration, Sales, or relevant field preferred


In addition to joining a growing Silicon Valley backed start-up, you will enjoy:

  • Competitive salary
  • Equity
  • Excellent health, dental and vision benefits
  • Generous vacation and leave policies
  • Awesome team with the ability to help define the culture
Fun work environment and team events (Friday happy hours, foosball tournaments and movie nights)
upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Care Manager

Institute For Community Living

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Overview Job Summary: Under the supervision of the Operations Director, the House Manager or Client Care Manager supervises and coordinates activities of assigned counselors and other staff, coordinates activities with Residence Social Services staff, support and security staff, oversees activities of the residents and monitors physical plant conditions that impact the safety and security of residents, staff and facility assets. Responsibilities Essential Job Functions: 1. Assists in Providing Clinical Services * Serves as liaison between clients and clinical staff. Meets with the Clinical staff to get up to date information on clients. * Conducts intake interviews, orientation of clients to facility rules and regulations. Escorts new intakes to the Clinic for risk assessment interviews within established time frame. * Maintains logbook documenting all activities in the shelter on the assigned shift and noting any variance to the normal day-to-day operation. Emails copies of Shift Activity and Daily Activity reports to Management after each tour. * Maintains accurate head count; monitors the census and placement of clients to assure compliance with DHS rules and regulations * Assigns and coordinates staff activities * Provides oversight for assigned shift * Ensures staff operate according to all government regulations and ICL policies and procedures * Responsible for ensuring accuracy of and timely completion of required documentation * Ensures appropriate crisis intervention occurs as needed * Ensures staff receive relevant information regarding program operations * Provides direct care coverage as needed * Assists in the admission and orientation of new residents * Coordinates and conducts fire drills as scheduled * Develops precise and detailed incident reports and emails them to Management within established time frame. * Works collaboratively with onsite security 2. Assists in Directing and Supervising Staff * Manages and oversees all aspects of the facility in the absence of the Program Director, Assistant Director, Director of Operations and/or Social Services Directors * With the Operations Director's authority establishes and maintains work schedules in accordance with ICL policies and procedures * Ensures assigned staff's compliance with agency time and attendance policy * Conducts staff supervision in accordance with division expectations and ICL procedures * With the Operations Director's approval conducts disciplinary action as needed * Assists in the recruitment, selection, training and orientation of new employees 3. Assists in Providing Quality Management Oversight * Assists in ensuring program is in compliance with all state and federal regulations and all ICL policies and procedures * Ensures that Plans of Corrective Action are implemented and adhered to * Regularly reviews and monitors staff activities and makes recommendations to Operations Director * Participates in all activities to improve quality of services provided. Qualifications Qualifications: Minimum: High School diploma or GED plus 4 years human services experience. College credits, can be substituted for up to 2 years of the above experience ( I year of college = 1 year of experience). Some supervisory experience preferred. Preferred: Examples of desired experience: Front desk or shift supervisor, fire safety manager, safety coordinator, intake supervisor or other relevant experience. Institute For Community Living Brooklyn NY

Client Success Manager

Expired Job