Client Success Manager

Zipari Brooklyn , NY 11201

Posted 3 days ago

Zipari is a technology start-up company based in DUMBO, Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by data analytics. We are looking for individuals who want to build a company, a culture and solve complex challenges. The Zipari team members have strong work ethics, believe in what Zipari is building, and are willing to play whatever role is necessary to achieve the companys goals. Our team has movie geeks, foodies, talented musicians and a mix of random elements that make us one: The Zipari team!

What Youll Be Doing

Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships.

Operating as the lead point of contact for all matters specific to your accounts.

Working to acquire additional revenue streams from assigned clients.

Working with sales to negotiate/close contracts and SOWs.

Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis.

Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns.

Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction.

Preparing and delivering account reports including SLA reports.

Assisting with challenging client requests and issue escalations as needed.

Requirements

5-7 years of work experience as an Account or Client Success Manager

3-5 years of health insurance experience required

Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including Executive and C-level

Proven ability to juggle multiple client accounts at a time, while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation abilities

Experience with a health insurance carrier or organization supporting Health Insurance required

Experience at a software product company or managing Health Insurance IT engagements a major plus

Self-starter, positive and excited to work with a team of excellent engineers and technical staff

Very strong verbal and written communication and collaboration skills

Experience with a health insurance carrier or organization supporting Health Insurance preferred

BA/BS degree in Business Administration, Sales, or relevant field preferred

Benefits

In addition to joining a growing Silicon Valley backed start-up, you will enjoy:

  • Competitive salary
  • Equity
  • Excellent health, dental and vision benefits
  • Generous vacation and leave policies
  • Awesome team with the ability to help define the culture
Fun work environment and team events (Friday happy hours, foosball tournaments and movie nights)
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

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Client Success Manager

Zipari