Client Success Manager - Remote

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today's healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

This is a REMOTE opportunity

Job Summary

The Client Success Manager (CSM) plays a crucial role as the primary liaison between clients and Veradigm, ensuring high client retention and satisfaction. This role requires deep knowledge of Medicare/Medicaid and other healthcare programs.

Essential Functions

• Serve as the primary point of contact for client inquiries, issues, and escalations, ensuring prompt and professional resolution.

• Build and maintain strong client relationships through regular communication and proactive engagement.

• Advocate for clients internally to ensure their needs are met and issues are resolved promptly.

• Provide technical assistance to clients, including researching issues, answering questions, and troubleshooting problems related to Medicare/Medicaid programs, X12 EDI files (837, 999, 277, U277), and state response file types.

• Guide clients through corrective steps and document solutions effectively.

• Collaborate with internal teams to address technical challenges and optimize system performance based on client feedback.

• Stay informed about industry trends, regulatory changes, and Veradigm product updates to maintain and improve subject matter expertise.

• Proactively seek opportunities for professional development and knowledge enhancement through training and networking.

Job Requirements

• Bachelor's Degree (Preferred)

• 2-4 years relevant work experience (Preferred)

• Prior customer service or systems admin experience in a software product

• Experience with AWS, S3, IIS, Aginity, or Microsoft SQL Server (Preferred)

• Experience with medical claims or risk adjustment data (Preferred)

Knowledge, Skills and Abilities

• Strategic Thinking / Thought Leadership

• Client Health Awareness & Management

• Client Advocacy

• Veradigm Market and Product Awareness

• Client Expectations Management

• Initiative

• Analytical Proficiency

#LI-REMOTE

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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