Client Success Manager - Remote

Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Client Success Manager to join our team remotely.

About the role: The Client Success Manager role will be charged with consulting new and existing clients on their wellness initiatives.

Essential Functions:

• Manage accounts and client / broker relationships on an ongoing basis

• Assist Program Manager implement new accounts

• Know clients in-depth - anticipate the needs / desires of clients based on their culture

• Serve as a point of contact for brokers and consultants

• Create custom action plans for clients

• Maintain expert knowledge of our incentive structure, and healthcare reform / laws related to wellness incentives in order to provide consultative feedback / suggestions to clients

• Lead and inspire wellness teams for organizations to affect a positive outcome

• Review and approve promotional materials for client communications

• Work directly with marketing team to create custom communications/promotions for clients

• Collaborate with Sonic Boom's Development Team - streamlining processes (i.e. bugs, reporting)

• Aid in the development of processes and procedures to improve operations of Customer Success and Sonic Boom

• Train, supervise, and delegate work to Customer Success team members, as appropriate

• Assist with new-hire training - conduct tutorials regarding Sonic Boom programs and existing clientele

Job Requirements:

• High school diploma/GED required; Bachelor's degree preferred

• 2-4 years of experience working in account management

• PR / marketing / advertising experience (especially agency) is a plus

• Experience interfacing with organizations and participants is a plus

Preferred Experience:

• Intermediate knowledge of client and insurance broker / consultant relationship

• Detail-oriented with strong organizational skills

• Strong skills using Word, Publisher, PowerPoint, Excel, web tools, and / or other graphical packages

• Ability to work well with all groups of people within a corporate environment

• Ability to oversee a project requiring multiple resources, such as: third-party vendors, client organizations, colleagues, and independent contractors

• Excellent communication skills (written and verbal)

• Knowledge of Sonic Boom's member / client support

• Knowledge of Sonic Boom's wellness and incentive programs

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in California, Colorado, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Washington, and New York compensation is $60,000-$70,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.