Nexant, Inc. Salt Lake City , UT 84101
Posted Yesterday
Resource Innovations is seeking a Client Success Manager to join our growing team. We are seeking a highly skilled and motivated Client Success Manager with a strong background in client relations and project management to join our dynamic team. As a Client Success Manager with Resource Innovations, you will support client onboardings and delivery of steady state account management to support the delivery and continuous improvement of application processing and customer service as a part of energy efficiency program implementation.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
Builds and enacts project plans to ensure satisfaction of clients (internal and external)
Identify client needs and translate those needs into plans for delivery
Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff
Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
Works with peers to allocate appropriate resources for initiatives
Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
Responsible for achievement of transition plans (new work) into Business Process
Responsible for achievement of transition plans (expiring work) from Business Process
Support senior staff with development of presentations and proposals
Other duties as assigned.
Nexant, Inc.