Gannett Co. Inc. dallas , TX 75254
Posted 1 week ago
Seize your potential with LocaliQ, the marketing growth platform that helps businesses find, convert, and keep new customers. LocaliQ | USA TODAY NETWORK is located in Plano, TX, with flexibility for some remote work.
Role Description
This is a full-time hybrid role as a Client Success Manager. The Client Success Manager will be responsible for day-to-day tasks associated with ensuring customer satisfaction, analyzing data to optimize campaigns, retaining customers, building relationships, and providing exceptional customer service. This role is located in Plano, TX, but allows for some remote work.
Strong proficiency in customer relationship management, online search and display advertising techniques and LOCALiQ Local proprietary technologies are required. This role will manage day to day campaign performance, assess digital campaign trends, facilitate client advertising performance discussions, and identify creative new advertising techniques to further our client's digital marketing needs.
About Your Responsibilities:
Build rapport with client representatives and marketing staffs through routine and scheduled interactions
Develop & advise on marketing strategies by understanding client expectations, assessing feasibility, and identifying marketing and advertising opportunities for our clients
Monitor, evaluate, and leverage standard processes to manage SEM/display campaign performance across LOCALiQ Local's publisher networks to determine improvement opportunities
Troubleshoot performance issues using digital advertising best practices while creating new, innovative solutions to meet the changing needs of our clients
Drive campaign ROI and leverage client relationships to assist the sales team in growing accounts
Manage client expectations, communication and performance metrics
Incorporate constantly evolving technologies and processes into the client solution delivery process
Key Skills:
Ability to quickly master business process, marketing and technology concepts
Demonstrated expertise in customer relationship management
Mastery of key technologies and systems to manage digital marketing campaigns
Advanced capabilities to effectively manage digital advertising campaigns -Search, Display, Marketing Management Systems etc.
Strong technical skills to establish, assess, modify/adjust, and routinely improve marketing campaigns over their lifecycle
Demonstrated expertise with digital marketing publishing systems & processes
Strong verbal and written communication skills
Key Competencies:
Customer Focus
Establish and maintain effective relationships with clients
Seek client feedback and incorporate it into future activities
Demonstrate dedication to meeting client expectations and requirements
Organization
Able to manage time and prioritize multiple tasks in a fast-paced environment
Organize tasks, deliverables and meet commitments on time
Analytical Thinking
Capable of interpreting data and making recommendations to prove performance
Quickly identify the symptoms and underlying cause of problems
Business Process and Technology Acumen
Capable of quickly mastering business processes
Ability to master technology solutions
Conflict Management
Good at focused listening
Can find common ground and explains differing viewpoints comprehensively
About You:
Bachelor's Degree in General Business, Economics, Finance, Marketing, Advertising, Public Relations, Journalism or English
2+ years hands-on experience managing online/digital advertising campaigns
Must have 3+ years of client service/account management experience.
#LOCALiQ
#LI-LL!L1
#LI-Hybrid
Gannett Co. Inc.