Client Success Manager

ForceMetrics™ mission is to transform data for social change. We’re striving to make a positive community impact by helping public safety and government agencies better utilize data to benefit every individual. By bringing data-driven innovation to dated systems and processes, ForceMetrics is empowering responders to make better, more informed decisions in the moment, ultimately working to solve some of the toughest societal problems.

The Client Success Manager will be a key member of the team responsible for ensuring successful onboarding to the adoption of the ForceMetrics platform by our partner departments and agencies. You will work closely with ForceMetrics leadership, Product, Sales, and Operations teams to implement client success strategies and measure their impact.

Requirements

• Proven ability to build and manage relationships internally and externally, preferably in a B2G SaaS environment. 
• Previous experience in public safety
• Passionate about customer success with a client-centric approach, focused on growth through empathy, customer engagement, and active listening, driving operational efficiency and ROI.
• Proactive approach to customer management. Deep ability to understand customer needs to develop tailored strategies which result in increased adoption, renewals, and customer satisfaction.
• Team player mindset, contributing to overall team success and morale. 
• Analytical thinker. Skilled in using data to measure client health and influence outcomes.
• Poised under pressure, tactful, professional demeanor. 
• Strong follow through. Able to manage multiple projects at once.  
• Familiar with customer success methodology and results-driven initiatives. 
• A track record of success in renewal & expansion strategies using analysis.
• Proficient in strategic planning & execution. 

How you will have an impact

• Help solve real-world public safety and societal problems with your deep familiarity of the ForceMetrics platform and its unique uses and advantages.
• Ensure early product understanding and customer adoption via in person training, virtual training, and client reach outs.
• Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement.
• Represent ForceMetrics at industry events and conferences.

Who you might be

• 3+ years of customer success or sales experience.
• Demonstrated high-level communication skills honed through your experience, ensuring client satisfaction and retention.
• Enjoy working in a fast-paced team where you can take the initiative and generate daily results.
• Passionate about helping make a difference in the lives of many.
• Experience with HubSpot CRM.
• U.S. Citizen or Green Card Holder. Must be able to pass an FBI background check.
• Willing to undergo background checks to work with highly sensitive data entrusted with us to positively impact the world.
• Ability to travel up to 50% - 75%. Occasional last-minute travel may be required.
• Applicants with public safety, military, and veteran backgrounds are strongly encouraged to apply.

What will make you stand out

• Previous public safety experience. 
• Experience in Government and/or Public Safety sales.
• Deep expertise in Customer Success Methodology, Renewal & Expansion Strategies, and Leadership built on teamwork and peer cooperation.
• Proven track record in strategic planning and execution.

Benefits

WHAT WE CAN OFFER

• A strong sense of mission for impacting real communities and solving complex societal problems
• Work alongside other top talent in a rewarding and enjoyable culture
• Competitive Salary + Company Equity (seed-stage)
• Medical, Dental, Vision & Life insurance
• 401k
• 100% Remote
• Standard holidays and paid time off

ForceMetrics was founded in 2020 to provide data analytics and enrichment applications to public safety agencies throughout the United States, with a focus on better community outcomes through data.

We're venture-backed with a diverse founding team led by Andre McGregor, computer engineer and veteran FBI Special Agent turned entrepreneur, alongside a team of data scientists, software engineers, cybersecurity experts, and business operations leaders—many of whom have been law enforcement officers themselves, and have previously built successful companies.

We have a robust set of investors and an advisory board of active/retired police chiefs, government leaders, and technology innovators.

ForceMetrics™ values diversity, and we are proud to be an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. ForceMetrics™ will not tolerate discrimination or harassment of any kind based on any characteristics.