Client Success Manager (Atlasrtx, A Nice Company)

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

• This is not a remote position. Our team works full-time, 5 days per week (Monday - Friday) on-site in our Park City, UT office.*

So, what's the role all about?

Join our founding team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences.

The Manager, Client Relationship will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams.

How will you make an impact?

• Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives

• Responsible for building and delivering C-Level executive presentations

• Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics

• Provide day-to-day support to clients

• Turn clients into champions

• Identify and pursue expansion opportunities

• Meet or exceed KPIs including net revenue retention

Have you got what it takes?

• 5+ years of experience

• Strong communication skills

• Expertise in problem-solving

• Experience working with Power BI, Tableau and SQL is highly preferred

You will have an advantage if you also have:

• Existing SaaS, product management, and/or AI experience

• Knowledge and experience in digital marketing

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.