Client Success Manager

DESCRIPTION

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Streaming TV. If you're interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place.

Key job responsibilities

As Senior Client Success Manager, you will work together with various departments to ensure our customers receive best in class support and manage all aspects of campaign execution, delivery and final reporting. The Client Success Manager will play an integral role in maximum revenue recognition and renewed business with sales and other Amazon partners.

A day in the life

You Will:

• Be an expert of all Twitch and Amazon products and exhibit a solid foundation of technical knowledge and site features

• You will lead strategic initiatives from pitches to execution, management and quality control of all sponsor opportunities from sale to project completion, ensuring client satisfaction and meeting all timeline milestones

• You will oversee Twitch programming including 'influencer' promoted broadcasts, tournaments, contests and sweepstakes, custom interactive digital products and custom commercials

• You will manage both domestic and global projects working closely with your counterparts in our other global offices across Amazon

• You will be accountable for client relationships after the program has sold through, ensuring a good experience for our customers

• You will you hit each milestone deadline, ensure expectations are set and all deliverables are met to make certain the client's vision is realized

• Provide clients with weekly reporting, delivery analysis and recommendations

• Keep Sales apprised of all key issues, updated and relevant data throughout the campaign process

• Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfaction

We are open to hiring candidates to work out of one of the following locations:

Chicago, IL, USA

BASIC QUALIFICATIONS

You Have:

• 5+ years of online media experience

• Experience with pitching and helping clients execute custom branded campaigns

• Working knowledge of Microsoft Office: PowerPoint, Excel, and Word.

PREFERRED QUALIFICATIONS

Bonus Points:

• Excellent written, presentation and oral communication skills

• Excellent collaboration skills

• Able to proactively troubleshoot and problem solve quickly and through the proper escalation process

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.