Client Success Manager

Aiir Consulting Philadelphia , PA 19019

Posted 2 weeks ago

At AIIR we set the standard in next-generation leadership development and help shape the leaders behind many of the brands you know and love. You can find us delivering coaching programs at the worlds largest coffee house chain, a multimillion-dollar cloud storage company, and at one of the nations oldest retailers (and many other awesome clients in between!).

But its not just what we do that produces exceptional results for our clients.

Its howand whywe do it.

We are a small, but mighty and growing team! Affectionately known as AIIRHeads, our team is the heart and soul that fuels our work. We are a blend of diverse backgrounds, skills, and experiences and share a common vision of improving peoples lives through change. At the end of each day, we know our work enables leaders to live purposeful, intentional, and healthy lives which has a positive impact on their teams, their organizations, their communities, and themselves.

For the past decade, weve been building, learning, and shaping our craft. Our next phase of growth requires us to hone our proprietary technology and level up our infrastructure and processes so we can meet the evolving needs and business challenges of our clients.

To do that, we need a seasoned Client Success Manager to own, manage, and drive the delivery of an assigned client portfolio of projects and create exceptional client experiences. This is a high stakes role as youll be the connector between our clients and delivery teams and be accountable for successful outcomes in a matrixed environment.

Requirements

While no two days are alike, you can expect to:

  • Collaborate with our Account Managers on proposal and contract development, as well as the respective project scope of work and the overarching goals, objectives, and milestones.
  • Provide project oversight and ongoing direction for client portfolio
  • Monitor overall project portfolio, provide direction and communicate with Account Managers and Client as required
  • Create and communicate the project risk strategy
  • Lead internal project retrospectives

To be successful, we think you need:

  • 5+ years of experience in project management or similar project leadership role, preferably in a client services environment
  • 3+ years of experience in a customer-facing role
  • Highly polished interpersonal communication skills and a drive to connect with people
  • Self-direction with the ability to adapt to changing priorities in a fast-paced environment
  • Strong organizational skills, extreme attention to detail, and proactive problem-solving skills

As in any growing organization, youll need to have a learning mindset, be willing to take risks, and get your hands dirty from time to time too.

Benefits

We have the benefits youve come to expect relative to medical, dental, and vision insurance and PTO. As a learning organization, we have some other developmental tools and programs too!

You in? If so, wed love to hear from you.

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Client Success Manager

Aiir Consulting