Client Success Manager (716-866)

Hayes Management Consulting Inc Newton Center , MA 02459

Posted 2 months ago

Join Hayes as we optimize the business of healthcare for the nation's premier healthcare organizations.

From day one, you will have the opportunity to make a difference for our clients, who represent the nation's premier healthcare systems within academic and for-profit institutions. We are seeking the best of the best in client success, and we want you to challenge us to deliver unparalleled service to our SaaS-based software clients. If you are looking for a "behind the scenes" role, this isn't the job for you. We celebrate driven professionals who thrive in a collaborative environment. We are seeking an innovator, whose number one goal is 100% client satisfaction!

The Client Success Manager (CSM) is an essential role in developing and managing ongoing partnerships with the MDaudit client base. This role is responsible for building and managing relationships with MDaudit clients in an effort to maintain a high level of client satisfaction and loyalty. The CSM will identify opportunities to optimize the use of the product . This position will collaborate with the Implementation, Support and Sales teams to achieve client success. The Client Success Manager will advocate for their clients and work with client decision makers to embrace change and expand the footprint within each product offering.

Because collaboration and relationship building is essential to the position, the ability to travel to our clients up to 30% is required. This role is based in our headquarters office in Wellesley, MA.

Required Skills

  • Must be a strong relationship builder and have the ability to forge relationships at all levels of an organization

  • 5+ years in a client facing/client success, account management role

  • 5+ years experience in healthcare industry is a must; healthcare compliance & revenue integrity experience is preferred

  • Executive level decision and communication skills

  • Strong leadership and mentoring skills

  • M*

Position Type Full-Time/Regular


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Client Success Manager (716-866)

Hayes Management Consulting Inc