Client Success Campaign Specialist

Bottomline Technologies Portsmouth , NH 03801

Posted 2 months ago

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business, and win in their markets.

We are looking for an Client Success Campaign Specialist to innovate, win, and grow with us in our Portsmouth, NH office.

The Client Success Campaign Specialist works in lockstep with the Paymode-X Client Success Managers and Associates to support Vendor Enrollment Campaigns from launch through maturity. The Campaign Specialist coordinates Vendor onboarding activities across Vendor Enrollment, Network Analysis, Activations and Customer Support to drive Client Success by building their payment network on Paymode-X.

How you'll contribute:

  • Successfully launch, manage, and optimize Vendor Enrollment campaigns across our expanding client portfolio and Bank channels, by working closely with our Client Success Managers/Associates, Vendor Enrollment, and other key internal teams

  • Effectively track campaigns in Salesforce.com, ensuring clear reporting and identifying opportunities to optimize campaigns and drive higher enrollment rates

  • Identify, create, and track critical metrics that will assist the team in driving higher campaign effectiveness and ultimately more revenue for both Clients and Bottomline

  • Work closely with Client Success Managers and Associates to ensure they have the data and insights they need to communicate campaign status and recommendations to their clients

  • Manage, document, and report on Vendor feedback and escalations for Quarterly Business Reviews and client update calls

  • Ensure all internal parties are aligned on campaigns from end-to-end - readiness, launch, execution, and post-mortem analysis

  • Assist Client Success representatives with Client requests and escalations directly related to campaigns and vendor enrollments, ensuring they're enabled to speak fully to their client's campaigns

What will make you successful:

  • Bachelor's Degree or higher preferred.

  • 2+ years in a data-driven marketing, sales operations, data analyst, or other analytical role

  • Ability to clearly and concisely articulate data analyses to a broad set of stakeholders

  • Proven ability to drive data-driven insights and actions in an ambiguous, evolving environment

  • Exceptional verbal and written communication skills.

  • Strong problem solving and creative thinking skills.

  • Self-starter who thinks analytically to identify and execute data-driven solutions to problems.

  • Understanding of B2B payments space a plus

  • Experience with Salesforce and B2B marketing tools a plus

You'll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

Start your #LifeAtBT

#LI-BS

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Client Success Campaign Specialist

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