Client Success Associate
OutMatch Client Success Associates (CSA) are "value advocates" who focus on the support of Client Success Managers (CSM) by working with clients in order to ensure their success. The right candidate has demonstrated experience in a fast-paced work environment and proven success managing a complex technology-centric customer engagement.
Supports the CSM to manage their client book of business
Is first line of client inquiries with CSM as escalation point
Liaison with and routes tickets to End User Support
Primary for account setup and configuration
Systems integration support and setup
Monitors client adoption and system usage
Create training materials and partner with CSM in client training needs/gaps
Creates processes in order to automate support and drive efficiency
Creates reporting that can be delivered internally and to a client
Supports the delivery of various projects and ensures necessary resources are committed.
Work with cross-functional teams to meet client goals
Consolidating and reporting client feedback
Manage and keep up to date client health metrics and client reporting across defined list of accounts
Identify and help implement process and product improvements based on client feedback.
Other duties as required
Education and Experience:
Bachelor's degree or higher.
Minimum of 2 years of client relations, sales or consulting experience
Experience with enterprise level software implementation projects
Required Skills & Knowledge:
Detail orientation and strong verbal and written communication skills a must
Track record of successful, strategic problem-solving skills
Highly motivated, proactive, self starter
Highly developed business acumen
Proven ability to communicate complex technical concepts to clients
Adept at using common computer software programs (MS Office)
Must be able to multi-task and work beyond the job description
Ability to understand and interpret data for reporting
Direct experience in Talent Acquisition or Human Resources is a plus
Project Management experiences is a plus certification is not necessary
Experience with business reporting tools and analytics
Knowledge of project management software
OutMatch provides all the standard benefits of a world-class organization, things like company paid insurance, a great 401(k) savings plan, time off to relax and get centered, and free parking, to name a few. And we offer some not-so-standard benefits like employee stock options, a fitness center, and an employee lounge with craft beer. So apply today join a dynamic, fun, and award winning team dedicated to transforming the world of work with OutMatch technology that's designed to help our clients match the right people with the right jobs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.