Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Client Success Associate | Opower

Expired Job

Oracle San Francisco , CA 94118

Posted 5 months ago

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.
2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.

LOCATION: San Francisco , CA

As a Client Success Associate in the Client Success organization, client success is your mandate. You will play a strong contributor role in the client partnership including deployment and ongoing delivery of our cutting-edge product suite and build and maintain strong client relationships. You will be a member of a cross-functional Client Delivery team of Client Success Managers, Implementation Engineers, and Client Support Engineers. You will work with our Managers and Senior Managers to deliver our full suite of products and support project implementations by ensuring that delivery timelines are followed and issues are tracked and escalated as needed. You will also bolster our efforts to evangelize the use of behavioral programs and customer engagement to achieve demand side management and customer care outcomes for our clients.

This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, is an effective multi-tasker with an extraordinary attention to detail. The successful candidate will be a demonstrated quick learner and self-starter with the ability to initiate and make difficult calls and also function well within a team environment. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, is client-focused, and can follow through and get results.

Responsibilities:

Be a key contributor in a cross-functional client delivery team:

  • Participate in building a client-centric team culture where individuals feel valued for their diverse contributions to client success and are inspired to lean in

  • Ensure on-time delivery of projects according to client specifications by effectively prioritizing your tasks, managing issues and risks, and communicating project status internally and externally

Be a partner who helps clients achieve their goals:

  • Understand clients' objectives and deliver programs that support these goals

  • Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges

  • Maintain consistent and clear communication with clients to ensure efficient project implementation for products and review ongoing needs

Be a master of the product suite:

  • Comprehend technical components of a SaaS deployment and communicate requirements to both business and technical client audiences

  • Deeply understand the product suite, service offerings and functionality to enable effective communication of capabilities to clients

About You

  • BS or BA degree.

  • At least 3-4 years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field

  • You are an excellent communicator who understands technical concepts and are able to translate complex and technical topics across a wide range of audiences in an engaging and succinct manner

  • You have demonstrated success working directly with clients.

  • You have project management experience, ideally in a rapidly-paced consulting, services or technology-related environment; previous enterprise software or SaaS business model experience is ideal

  • You are analytical, yet creative and love numbers

  • You have good judgment in a business context

  • You have a worked in a cross-functional work environment and can "get things done" in a fast-paced environment

  • You are an effective multi-tasker

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Success Representative Government CA
New!

Thomson Reuters Corporation

Posted Today

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Job Description Client Success Representative is responsible for increasing revenue, retention, usage and customer preference for company products through training. This position maintains relationships with existing named accounts. The Client Success Representative also provides technical and administrative product information, demonstrations, and/or product training. Responsibilities include: * Drives usage, retention and customer preference for company products. * Assists Client Managers, Account Executives and Regional Management in achieving regional and divisional goals by driving revenue, retention, and usage through training and relationship management * Assists in developing, marketing, and conducting legal research training classes at customer locations. * Assists in other marketing efforts, including trade shows, topical seminars, and new product releases by providing training at events * Assists with sales presentations at customer locations. * Completes administrative responsibilities on a timely basis: submit weekly itineraries; monthly expense reports; and regular training reports. * Prepares a training summary for each training session to share with Client managers and Account Executives. * Partners with Client Managers, Marketing, Account Executives and Technical Consultants in order to create successful communication, education and training on Thomson Reuters products. * Participates in regional and channel initiatives lending value to the sales process as appropriate, up to and including sales demonstrations, training, Webex, etc. * Regularly engages and builds rapport with the key stakeholders. * Executes an engagement model targeted at learning managers who will in turn drive adoption of company products at their respective sites. * Identifies collaboration and presentation opportunities with the wider learning and development community. * Demonstrates progress on customer adoption to products through professionally presented reports. Job Requirements: * Juris Doctorate required. * Superior knowledge of company products and solutions in order to quickly establish credibility with clients. * Thorough understanding and knowledge of the industry and/or profession. * Excellent verbal and written communication skills, including region-appropriate language skills as required. * Experienced presenter with strong presentation skills. * Strong customer service skills. * Excellent relationship-building and communication skills. * Proven ability to multi-task, with strong time-management and prioritization skills. * Ability to influence the core team to strive for targets and high quality. * Significant, demonstrable, deep understanding of industry-standard training applications such as WebEx. * A passion to learn and master new tools. * Clear understanding and appreciation of the instructional design process. * Exceptional writing and editing ability. * Proficient in MS Office/internet. * Should demonstrate a passion for technology, team management skills, strive to push limits, work efficiently with great attention to detail, and take pride in developing and delivering an outstanding training experience. * Travel 50% At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. Intrigued by a challenge as large and fascinating as the world itself? Come join us. To learn more about what we offer, please visit thomsonreuters.com/careers. More information about Thomson Reuters can be found on thomsonreuters.com. Locations San Francisco-California-United States of America;Sacramento-California-United States of America;Oakland-California-United States of America Req #: JREQ114630 Locations: San Francisco-California-United States of America|Sacramento-California-United States of America|Oakland-California-United States of America Job Function: Product / Process Training Thomson Reuters Corporation San Francisco CA

Client Success Associate | Opower

Expired Job

Oracle