Client Success Associate

Farmer's Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution - providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings - where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we're creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we're committed to making an overall positive impact as we scale.

About this Role

As a Client Success Associate, you will manage the day-to-day client service needs, including resolving client tickets, troubleshooting, and ensuring smooth communication across departments. You'll be focused on maintaining client satisfaction through prompt and effective resolution of client issues.

What You'll Do…

• Client Ticket Management: Handle client tickets in Zendesk, ensuring timely and accurate responses to requests and issues.

• Day-to-day Problem Solving: Address routine client service needs and resolve issues quickly, escalating more complex problems to the Senior Account Manager when necessary.

• Client Communication: Maintain clear and open communication with clients regarding service status, issue updates, and general inquiries. Prepare and deploy mass Client communications on a quarterly, biannual and/or annual basis depending on the information being requested (i.e., Summer break schedules for Education Clients)

• Cross-Functional Collaboration: Work with the Sales, Operations, fulfillment, and other cross-functional teams to ensure the timely resolution of client issues.

• Salesforce and CRM Use: Input and manage client data in Salesforce, ensuring all records are up-to-date and accurate.

• Badging Coordination Support: Assist in gathering client requirements for badging and coordinate with internal teams to ensure successful delivery.

• Support Strategic Initiatives: When needed, assist the Senior Account Manager in major client lifecycle events such as installations, moves, and removals. Assist in company-wide special projects with a strong emphasis on Client engagement.

Who You Are…

• 1-3 years of experience in a client services or account management role.

• Strong communication and customer service skills, with an emphasis on problem-solving.

• Ability to manage multiple tasks simultaneously and maintain high attention to detail.

• Familiarity with Salesforce or other CRM tools is preferred but optional.

• Proficient in Google Suite.

• Strong organizational skills and ability to work in a fast-paced environment.

Benefits at Farmer's Fridge:

In This Together

• We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we've done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.

Happier Workdays

• Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.

Never run on empty

• Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after four years of service.

Innovate & Elevate

• We're all teachers and learners. You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company's bottom line. You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer's Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures

Farmer's Fridge Diversity Statement:

"Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer's Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles."

Farmer's Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures