Client Success And Innovation Manager (Travel)

Morrison Healthcare

Salary: $80,000-$85,000 D.O.E.

Other Forms of Compensation: Bonus potential

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Job Summary

Ready to join an innovative patient focused team? New opportunity for a Client Success and Innovation Manager! Remote role with 30%-50% travel nationwide, and must live near a major airport.

This multifaceted position will adapt, build, iterate, or support initiatives, technology, and solutions for wide scalability to the Morrison field. Crafting and maintaining positive and productive working relationships with vendors, peers, internal teams, and account teams will drive much of the success of this role. Through these relationships and partnerships, this role will develop solutions that support the success of our clients & account teams. To drive the conceptualization of solutions, the use of data will guide, direct, and provide insight on development. Technology Managing and completing various & simultaneous projects will be crucial to meet goals and deadlines.

Responsibilities:

• Lead and complete various projects simultaneously

• Build and sustain positive relationships, both internal and external to Morrison

• Meet stakeholder and senior leader expectations

• Manage own time in order satisfy contending priorities

• Timely, ongoing, and consistent communication to direct report & business partners to ensure deadlines and goals are met

• Proactive & ongoing decision-making

• Have an independent and curious mentality

• Collaborate with internal teams, including across sectors, to ensure you are meeting project goals

Compliance expectations

• Completes all required documentation and reports in a timely, professional, and thorough manner.

• Communicates effectively with all team members, clients, and customers. This includes telephone, written, and electronic communication.

• Participates in and attends company and client meetings, equipment & technology summits, staff development, and professional programs, as appropriate.

• Reads and aligns with all policies and procedures of Morrison and Compass as appropriate.

• Follows client facility, Morrison and Compass safety policies and procedures to include incident reporting.

• Projects and practices consistent ownership attributes, which deliver a high level of customer service at all points of contact.

Remote with Travel

• 30 to 50% travel on average in order to visit project & pilot sites, conduct studies, attend team meetings, present to groups, and attend technology and equipment shows; among other reasons.

Preferred Qualifications, Education, and Experience:

• Bachelor's Degree or equivalent combination of education and experience.

• Minimum 5 years in Patient Dining services experiences in acute or long-term care required. Multi-unit experience preferred

• 2 years project management experience, either through a Project Management position title or as part of a different type of role

• Strong presentation skills, both live and remote, to wide & varying audiences

• Software Skills: Microsoft Office Suite skills, to include Excel. Smartsheet and project management software experience preferred

• Natural comfortability and curiosity about technology

• Ability to multi-task and prioritize

• Ability to maintain organization and control in a constantly evolving environment

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1289548

Morrison Healthcare

CHARRISSE FULLER

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