Intapp Charlotte , NC 28201
Posted 2 months ago
The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.
What you will do:
Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud platform and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are "raving fans" of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Account Management team on how to improve adoption for specific clients
Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients
What you will need:
Client Success or Technical/Product Support experience required
Strong Excel skills and competency with Windows OS and Microsoft Office suite required
An undergraduate business, computer science degree or other related degrees or experience
Strong written and verbal communication skills, and be able to work effectively in partnership with clients
Superior troubleshooting, evaluative, and technical problem-solving abilities
Self-motivated, strong work ethic, and a "whatever it takes to get it done" mentality
Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
Strong organizational skills and is an effective planner
What you will gain at Intapp:
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We're committed to creating a modern work environment that's connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
Competitive base salary plus variable compensation and equity
Generous paid parental leave, including adoptive leave
Traditional comprehensive benefits, plus:
Generous Paid Time Off
Tuition reimbursement plan
Family Formation benefit offered by Carrot
Wellness programs and benefits provided by Modern Health
Paid volunteer time off and donation matching for the causes you care about
Home office stipend
Opportunities for personal growth and professional development supported by a community of talented professionals
An open, collaborative environment where your background and contributions are valued
Experience at a growing public company where you can make an impact and achieve your goals
Open offices and kitchens stocked with beverages and snacks
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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain "@intapp.com" or "@dealcloud.com" to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
Intapp