Client Solutions Manager

Client Solutions Manager

The ASU Outreach Hub is dedicated to connecting more constituents in impactful ways using data-derived insights, integrated and collaborative approaches and advanced outreach techniques in support of the ASU Public Enterprise.

The Client Solutions Manager drives and manages integrated marketing plans, programs, strategies, tactics, communication platforms, initiatives and digital content. In this role they assist the ASU Outreach Hub by working closely and collaboratively with fundraisers, creatives, program leads, units, vendors and groups across the enterprise to implement and support marketing and communication initiatives.

What you'll do:

• Acts as a marketing solutions expert

• Builds and manages relationships with key clients and partners

• Educates clients on marketing solutions and best practices, makes strategic recommendations, negotiates, and delivers value added solutions

• Takes ownership of the client/unit relationship and develops trusted advisor relationships with key clients, product owners and customer stakeholders

• Actively leads and manages client calls and meetings while taking a central role in discussions

• Develops and manages marketing strategies, plans, projects, tactics and core messages, makes recommendations, identifying opportunities, and leveraging resources to achieve objectives and outcomes while amplifying multiple brands

• Works closely with the Director, Client Solutions to translate strategic goals into actionable plans on a regular basis

• Works closely with Project Management and other team members to manage and coordinate the direction, design and production of marketing collateral, campaigns, publications, web and digital properties, social media, and other channels to execute strategic goals, keeping projects on time and on budget

• Gathers, shares, and acts on feedback from the client throughout projects, while still delivering results

• Works in partnership with the Strategic Insights and Analytics team to concept data-driven, engaging content for multi-channel marketing projects to meet strategic needs

• Assigns tasks, monitors progress and negotiates solutions to ensure goals are met

• Works with other members of the Outreach Hub team to prepare and plan responses to requests for services

• As needed, highlights additional capabilities and skills of the Outreach Hub that can be leveraged to benefit client goals

• Researches and applies industry trends, emerging ideas and best practices to marketing strategy, campaigns and executions

• Reads and proofs materials for accuracy, style, consistency, voice, and readability, recommending and making changes where necessary

• Collaborates, consults and actively participates in new idea generation, brainstorming concepts, and make recommendations for creative ways to accomplish goals

• Other duties as assigned

What you'll need:

• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies

• Excellent written and verbal communication skills

• Project management abilities: managing multiple projects simultaneously; working effectively and efficiently with individuals and teams within a diverse environment; and familiarity using project management tools (including Wrike, Ziflow or other similar systems)

• Demonstrated knowledge of strategic communication and marketing principles

• Superb client relationship skills and demonstrated ability to self-direct and take initiatives

• Proven creative and critical thinking skills

• Demonstrated knowledge of goal setting techniques

• Strong working knowledge of standard marketing tools (including content management systems, Google Analytics/SEO, social media, Salesforce, and Adobe Creative Suite)

• Strong working knowledge of MS office

• Collaborative style, combined with the ability and desire to work in a team-based environment

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information

• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone

• Excellent listening skills with a strong ability to read people and adapt working style, communication, and responses accordingly

• Problem solver who can take initiative and set priorities while being flexible

• Attention to detail and thoroughness in completing assigned duties

• Highly organized and able to handle multiple projects

Relevant qualifications:

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing or closely related field

• Five (5) years of experience in a public relations/marketing or similar role including experience in managing and prioritizing multiple tasks and deadlines, and working collaboratively in a fast-paced, dynamic team environment

Benefits:

• Hybrid work schedule. We work from home two days a week!

• Comprehensive benefits package, including medical, dental, and vision insurance

• 401(k) plan with matching employer contribution

• 22 days of vacation time

• 11 holidays, including your birthday

• Parental leave

• Significant tuition reductions

• Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest

• $30 bi-weekly cell phone reimbursement

At ASU Enterprise Partners:

We serve.

We serve the faculty and staff of ASU to bring them resources so they can do all the great things that they do.

We innovate.

We're always looking for new ideas, new solutions, new approaches and new ways to address the challenges facing ASU.

We engage.

We engage our donors, philanthropists, investors and partners, connecting them to ASU and helping them share their time, talent and treasure.

We care.

When we serve, innovate and engage, it shows that we care - about faculty, staff, donors, fellow employees and other partners as we bring resources to ASU.

ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity, and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse, and inclusive organization.

ASU Enterprise Partners is an Equal Opportunity Employer