Client Solutions Lead

General

What we do

Our mission is to empower building materials suppliers with great technology. There are over $1,000,000,000,000 of building materials bought in the US every year, and many of these transactions happen in on-prem point-of-sale systems. We want to bring these transactions online, enabling better experiences for contractors and homeowners alike.

This Role

What you'll achieve with us

At the highest level, your responsibility will be to ensure our current clients are successful with Rundoo. We have built to a hundred locations on Rundoo, and you will be the first person whose sole focus is to ensure they are happy. You will report directly to Nick, our co-founder & CEO.

The role will entail building processes to:

• Incorporate the client voice into our product roadmap. You will have a very strong say and work closely with our product manager Max.

• Educate new clients on how to use Rundoo and all clients on upcoming features.

• Build relationships with clients to ensure their ongoing success and satisfaction.

We expect you to think about the company as a whole, assisting with strategy, marketing, sales, and product as needed. If Rundoo and you are successful, this will grow into a management position.

Requirements

• You have phenomenal communication and structured reasoning skills.

• You are excited to be the first in a new role, largely defining your day-to-day work.

• You are calm and skilled at de-escalation.

Icing on the cake

• You have 2+ years as a Client Success Manager at a technology company.

• You have experience in management consulting.

• You have hired and built out a team.

Interview process

• Intro Call with Nick (15 min): To get to know one another.

• Take home (2 hours): Write a launch announcement.

• Meet the team (4 hours):

• Walk with Andrew (30 min)

• Roadmapping with Nick & Andrew (30 min) - weighing tradeoffs to build a product roadmap.

• Client Success Systems with Nick (30 min) - how to scale a CS organization.

• Culture with Emmie (30 min) - behavioral questions about our culture.

• Product with Max (30 min) - translating a user problem to a product feature.

• Design with Zach (30 min) - designing that product feature.

• Lunch (30 min) - a meal eaten around the middle of the day, citation.

Who we are

In alphabetical order:

• Adam (Territory Account Executive): studied Communications at UConn (Go Huskies!) and worked as an AE at a large cloud software company (Box); a frequent at concerts around the greater NYC area in his spare time

• Amanda (Recruiting & Operations); studied marketing at De La Salle University; worked in recruiting at a few startups; loves SCUBA diving!

• Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)!

• Gemma (Andrew's Bernedoodle): fiercely protecting Andrew

• Brian (Engineering): studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan

• Luna (Brian's chocolate lab): looking longingly at YB

• Clara (Territory Account Executive): studied Literature at University College London; worked in GTM strategy for a feminine health tech startup in Paris and then came to the bay to work in sales for Verkada; often seen doing a headstand ️

• Emmie (Engineering): studied math & computer science at Stanford; worked as a software engineer at Flexport; loves confetti cake and almond croissants

• George (Engineering): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka!

• Iliana (Engineering): studied Creative Computing at the University of London; worked as a software engineer at ApolloGraphQL and Valstro; Self-proclaimed singer/songwriter , and currently obsessed with Baldurs Gate 3 ️

• Rain (Iliana's chihuahua mix): ghost-barks at anyone who isn't Iliana

• Joe (Territory Account Executive): studied math & computer science at Stanford; worked as a consultant at Bain & Company; has been pulled over for speeding on a bicycle but never in a car ️

• Jonathan (Implementation): studied Linguistics at Cedarville University; worked in SaaS implementation for startup Tekion; has flown over 100k miles in the last year

• Jordan (Engineering intern): studying computer engineering at the University of Waterloo; worked at Rivian, IBM, and elsewhere; plays the saxophone professionally

• Kyle (Territory Account Executive): Studied Anthropology and History at UNCW; Has been a seller for companies big and small, mostly in the Software space. Is self-taught in catching snakes barehanded

• Mango (Kyle's corgi): demanding pets from everyone he meets

• Lej (Implementation) working directly in the field of software for the last three years helping entrepreneurs and start-ups alike. Aspires to create a smart home environment similar to the one depicted in the 1999 Disney movie "Smart House."

• Matt (Territory Account Executive): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing )

• Max (Product Manager): studied neuroscience at Dartmouth; worked as a consultant at Bain & Company and as a PM for RabbitHole; has broken his neck exactly one time (and coincidentally has tried parkour exactly one time ️)

• Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company

• YB (Nick's Belgian Malinois): looking longingly at Luna

• Santiago (Engineering): studied computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b

• Tyler (Client Success): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4.

• Umer (Engineering): studied computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup; has an identical twin! ️

• Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them!

What we stand for ️

The values we hold most dear are learning through feedback and experimentation, enjoying our time together, truly empathizing with clients (we've worked at paint stores & lumber yards!), building a diverse team, and driving to achieve as fast as we can.

How we've fundraised

We raised $7m across two rounds:

• A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

• A $5m seed led by Caitlin Bolnick Rellas at CRV with participation from Bessemer.

Benefits

• Medical, vision, and dental insurance with 100% premiums covered for you, 50% for dependents (~$5-6k/yr)

• Daily lunch (~$4k/yr)

• Learning materials and Coursera courses (~$1k/yr)

• Unlimited audiobooks via our team subscription to Libro ($500/yr)

• Gym membership! (~$1200/yr)

• Unlimited PTO ️

• Betterment 401k

• Dog-friendly office

• And more! If you have ideas, let us know